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For Companies At a Glance
- Tasks: Deliver a luxurious shopping experience and engage in upselling across all product categories.
- Company: Join the prestigious FENDI team at Sloane Boutique in London.
- Benefits: Competitive salary, employee discounts, and opportunities for career advancement.
- Why this job: Be a FENDI Ambassador and create unforgettable moments for clients.
- Qualifications: Strong sales skills and a passion for luxury fashion.
- Other info: Dynamic work environment with a focus on customer relationships.
The predicted salary is between 36000 - 60000 £ per year.
Overview
MISSION STATEMENT
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
Responsibilities
- Sales Performance
- Engage in upselling, cross selling and multiple selling for all product categories;
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
- Provide customer feedback on products, especially newly launched products.
- Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
- Store Operations
- Perform store duties as assigned by team leaders and management;
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock.
Senior Client Advisor Men\'s RTW [FENDI Sloane Boutique London] employer: FENDI
Contact Detail:
FENDI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Advisor Men\'s RTW [FENDI Sloane Boutique London]
✨Tip Number 1
Get to know the brand inside out! Fendi is all about luxury and style, so immerse yourself in their products and values. This will not only help you stand out during interviews but also show your genuine passion for the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn and ask them about their experiences. This can give you insider knowledge and might even lead to a referral, which can be a game-changer in landing that job.
✨Tip Number 3
Practice your sales pitch! Since the role involves upselling and cross-selling, prepare examples of how you've successfully done this in the past. Role-playing with a friend can help you refine your approach and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Fendi family and ready to provide that extraordinary experience they’re looking for.
We think you need these skills to ace Senior Client Advisor Men\'s RTW [FENDI Sloane Boutique London]
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury brands shine through. We want to see how you connect with the Fendi ethos and how you can bring that passion to our clients.
Highlight Your Sales Skills: Make sure to showcase your sales achievements and experiences. We’re looking for someone who can engage in upselling and cross-selling, so share specific examples of how you've done this in the past.
Demonstrate Client Management Expertise: Talk about your experience in building and nurturing client relationships. We value a personal touch, so mention any CRM tools you've used and how they helped you enhance customer loyalty.
Keep It Professional Yet Personal: While we want your application to be polished, don’t forget to let your personality shine through. We’re all about creating extraordinary experiences, so show us how you would bring that to life in your written application.
How to prepare for a job interview at FENDI
✨Know Your FENDI Inside Out
Before the interview, dive deep into FENDI's history, values, and product lines. Familiarise yourself with their latest collections and understand what makes their brand unique. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to providing that extraordinary experience they seek.
✨Showcase Your Sales Skills
Prepare specific examples of how you've successfully engaged in upselling and cross-selling in previous roles. Think about times when you exceeded sales targets or received positive customer feedback. Being able to share these stories will demonstrate your capability to meet performance targets and KPIs.
✨Emphasise Customer Relationship Management
Since client management is key for this role, be ready to discuss your experience with CRM tools. Share how you've used them to strengthen customer relationships and implement campaigns. Highlight any successful strategies you've employed to nurture a loyal customer base, as this aligns perfectly with FENDI's mission.
✨Dress the Part
As you're applying for a luxury brand, your appearance matters. Dress in a way that reflects FENDI's style and sophistication. This not only shows your understanding of the brand but also sets the tone for the luxurious experience you aim to provide to clients.