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For Companies At a Glance
- Tasks: Deliver a luxurious shopping experience and engage with clients to boost sales.
- Company: Join Fendi, a prestigious brand known for its elegance and innovation.
- Benefits: Competitive salary, employee discounts, and opportunities for career advancement.
- Why this job: Be a Fendi Ambassador and create unforgettable moments for clients.
- Qualifications: Experience in retail sales and a passion for luxury fashion.
- Other info: Dynamic team environment with a focus on personal growth and client relationships.
The predicted salary is between 36000 - 60000 £ per year.
Overview
MISSION STATEMENT
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
Main Role & Responsibilities
- Sales Performance
- Engage in upselling, cross selling and multiple selling for all product categories;
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
- Provide customer feedback on products, especially newly launched products.
- Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
- Store Operations
- Perform store duties as assigned by team leaders and management;
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock.
Senior Client Advisor Ladies RTW [Fendi Harrods London] employer: FENDI
Contact Detail:
FENDI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Advisor Ladies RTW [Fendi Harrods London]
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Fendi's latest collections and their unique selling points. This way, when you chat with potential employers, you can show off your passion and knowledge about the products.
✨Tip Number 2
Network like a pro! Attend industry events or connect with current Fendi employees on LinkedIn. Building relationships can give us insider info on job openings and help you stand out from the crowd.
✨Tip Number 3
Practice your sales pitch! Since the role involves upselling and cross-selling, prepare a few scenarios where you can demonstrate your skills. Role-playing with a friend can help you feel more confident during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Senior Client Advisor Ladies RTW [Fendi Harrods London]
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury brands shine through. We want to see how you connect with the Fendi ethos and how you can bring that passion to our clients.
Highlight Your Sales Skills: Make sure to showcase your sales achievements and experiences. We’re looking for someone who can engage in upselling and cross-selling, so share specific examples of how you've done this in the past.
Demonstrate Client Management Expertise: Talk about your experience in building and nurturing client relationships. We value a personal touch, so mention any CRM tools you’ve used and how they helped you enhance customer loyalty.
Keep It Professional Yet Personal: While we want your application to be polished, don’t forget to let your personality shine through. We’re all about creating extraordinary experiences, so show us how you would bring that to life in your written application.
How to prepare for a job interview at FENDI
✨Know Your FENDI Inside Out
Before the interview, dive deep into FENDI's history, values, and product lines. Familiarise yourself with their latest collections and understand what makes them stand out in the luxury market. This knowledge will not only impress your interviewers but also help you connect your experience to their brand ethos.
✨Showcase Your Sales Skills
Prepare specific examples of how you've successfully engaged in upselling and cross-selling in previous roles. Be ready to discuss your sales performance metrics and how you achieved or exceeded targets. This will demonstrate your ability to drive sales and meet KPIs, which is crucial for the Senior Client Advisor role.
✨Emphasise Customer Relationship Management
Highlight your experience with CRM tools and how you've used them to enhance customer relationships. Discuss any campaigns you've implemented or one-on-one appointments you've set up that led to increased customer loyalty. This shows that you can effectively manage and nurture a loyal client base.
✨Demonstrate Your Service Quality
Prepare to discuss how you ensure high-quality customer service. Share anecdotes that illustrate your ability to provide a personal touch and exceed customer expectations. This is key in a luxury retail environment where exceptional service is paramount.