At a Glance
- Tasks: Deliver a luxurious shopping experience and build lasting client relationships.
- Company: Join FENDI, a prestigious brand known for its elegance and innovation.
- Benefits: Competitive salary, employee discounts, and opportunities for career advancement.
- Other info: Dynamic work environment with a focus on personal growth and style.
- Why this job: Be part of a luxury fashion brand and elevate clients' VIP experiences.
- Qualifications: 3+ years in retail fashion, with luxury sales experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
Main Role & Responsibilities
- Sales Performance
- Engage in upselling, cross selling and multiple selling for all product categories;
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
- Provide customer feedback on products, especially newly launched products.
- Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
- Store Operations
- Perform store duties as assigned by team leaders and management;
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
- Stock Management
- Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines;
- Support during Store stock take and cycle-counts.
- Store Maintenance
- Maintain proper visual merchandising according to company guidelines;
- Maintain a safe and clean store environment and implement daily housekeeping duties;
- You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
Qualifications
- Minimum 3 years’ experience in Retail Fashion industry with at least 1 in Luxury Sale;
- Bachelor’s Degree or equivalent is preferred;
- Manages his/ her image standards on a high level;
- Strong selling and communication skills are necessary;
- Excellent relationships skills, self-reliant, friendly and patient;
- Organization, professionalism, self-confidence;
- Strong customer service skills;
- Computer skills and Retail management system knowledge;
- Goal oriented approach, multitasking;
- Strong knowledge and/or interest for fashion/luxury industry;
- Fluent English, knowledge of second language is a plus.
Luxury Client Advisor — Elevate VIP Fashion Experience in London employer: FENDI
FENDI is an exceptional employer that offers a vibrant and luxurious work environment, perfect for those passionate about the fashion industry. With a strong focus on employee growth, we provide comprehensive training and development opportunities, ensuring our Luxury Client Advisors thrive in their roles while delivering unparalleled service to our esteemed clientele. Located in a dynamic retail setting, our team enjoys a collaborative culture that values creativity, professionalism, and a commitment to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Client Advisor — Elevate VIP Fashion Experience in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury fashion industry and let them know you're on the hunt for a role. Attend events, join online forums, and don’t be shy about asking for introductions.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for luxury fashion shine through. Share stories that highlight your experience and how you can elevate the client experience at FENDI.
✨Tip Number 3
Research is key! Familiarise yourself with FENDI’s latest collections and campaigns. This will not only impress your interviewers but also help you understand how to engage clients effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to embrace the FENDI brand.
We think you need these skills to ace Luxury Client Advisor — Elevate VIP Fashion Experience in London
Some tips for your application 🫡
Show Your Passion for Luxury Fashion:When writing your application, let your love for luxury fashion shine through! Share specific experiences that highlight your enthusiasm and knowledge about the industry. We want to see how you connect with the FENDI brand and its values.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight relevant experience in retail fashion, especially in luxury sales. We’re looking for candidates who can demonstrate their ability to engage clients and achieve sales targets.
Highlight Your Customer Relationship Skills:Since client management is key, emphasise your experience in building and nurturing customer relationships. Share examples of how you've used CRM tools effectively in the past. We want to know how you can enhance the FENDI customer experience!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at FENDI
✨Know Your Luxury Brands
Before the interview, brush up on FENDI's latest collections and their brand history. Being able to discuss specific products and how they fit into the luxury market will show your passion and knowledge, which is crucial for a Luxury Client Advisor.
✨Showcase Your Sales Skills
Prepare examples of your past sales achievements, especially in luxury retail. Be ready to discuss how you’ve successfully upsold or cross-sold products, as this is key to meeting performance targets in the role.
✨Demonstrate Customer Relationship Management
Familiarise yourself with CRM tools and be prepared to talk about how you've used them in previous roles. Highlight any campaigns you've implemented or customer relationships you've nurtured to illustrate your ability to build loyalty.
✨Exude Professionalism and Confidence
Dress appropriately for the interview, reflecting the luxury brand image. Practice your communication skills to ensure you come across as friendly yet professional, showcasing your strong interpersonal abilities that are essential for client management.
