At a Glance
- Tasks: Drive client engagement and loyalty through innovative in-store experiences and strategic initiatives.
- Company: Join a leading luxury fashion brand with a focus on client development.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Exciting role with a chance to influence the luxury fashion landscape.
- Why this job: Be at the forefront of luxury retail, shaping client relationships and experiences.
- Qualifications: 5-7 years in retail, preferably in luxury, with strong communication and project management skills.
The predicted salary is between 50000 - 65000 £ per year.
- Position
- Mission
The In-Store Client Development Manager supports the Store Managers in driving and expanding a solid local customer network across the UK Network by proposing and developing targeted activities, initiatives, and events to recruit new clients, upgrade existing ones and to boost VIC sales.
This role is pivotal in boosting client engagement and loyalty through strategic team coordination and impactful in-store experiences.
The In-Store Client Development Manager is responsible for the development and growth of the full client base, from new client recruitment and existing client upgrade, to the cultivation of top-tier VIC relationships, ensuring a consistent and strategic approach to client engagement across all segments.
- Job Responsibilities
- Business & Retail Performance
- Monitor the business at boutique levels to drive key insights to grow the business through ad hoc retail analysis and regular reporting.
- Manage the budget and targets for specific retail initiatives.
- Assess, develop, and promote the usage of current and new methodology and tools, keeping an omnichannel approach to guarantee consistent delivery of the store on main retail KPIs.
- Liaise with Europe Retail Operations team to support the store in meeting deadlines.
- Clienteling & Team Coordination
- Develop in and out of boutique clienteling animations during the year in line with company guidelines, predefined targets of clients and business goals.
- Initiate, lead, and monitor all marketing (CRM, clientele, event, digital) activities, according to the Corporate and Regional guidelines.
- Coordinate and guide the in-store team on the effective utilization of CRM tools to enhance client relationships and achieve targeted outcomes, ensuring consistent data capture and follow-up strategies.
- Drive the development of high-end clients through tailored strategies and bespoke experiences, coaching the team on advanced clienteling techniques to cultivate strong, lasting relationships.
- Lead the planning and execution of engaging in-store animation activities and events, delegating responsibilities and overseeing team involvement to ensure flawless delivery and maximum client impact.
- Guarantee excellent usage of CRM tools in store and follow up with client advisors to ensure target completion.
- Advise and coach the store teams regarding the implementation of clientele guidelines and initiatives.
- Build a network of partners, contacts, and suppliers to reach targeted results in most efficient way on high standards level of the company.
- Profile
- At least 5-7 years’ experience in a retail company within an international environment. Experience in luxury fashion is a plus.
- MBA or Degree in luxury program, marketing, or business‑related subjects.
- Understanding of what drives traffic into a retail environment, and of retail analytics.
- Ability to review data, identify opportunities and develop action plans to exploit the opportunities.
- Excellent interpersonal and communication skills, proactive attitude.
- Strong project management and problem‑solving attitude.
- Goal‑oriented, high attention to details, and multi‑tasking.
- Passionate and curious about luxury fashion industry trends.
- Excellent usage of MS Office tools and BI programs.
- Fluent in English.
- #J-18808-Ljbffr
In-Store Client Development Manager, UK in London employer: FENDI
Fendi is an exceptional employer, offering a luxurious work environment in the heart of London at Harrods. With a strong focus on employee growth and development, we provide comprehensive training and opportunities to excel in the luxury retail sector. Our collaborative and dynamic work culture fosters creativity and innovation, ensuring that every team member feels valued and empowered to deliver extraordinary experiences to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land In-Store Client Development Manager, UK in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like FENDI, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like FENDI!
We think you need these skills to ace In-Store Client Development Manager, UK in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at FENDI, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at FENDI and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show FENDI that you’re ready to jump in and contribute right away!
How to prepare for a job interview at FENDI
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
