Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop the department, ensuring top-notch customer service and sales performance.
- Company: Join a leading fashion retailer in London with a focus on ladies' ready-to-wear.
- Benefits: Competitive salary, career growth opportunities, and a vibrant team culture.
- Why this job: Be a key player in a dynamic environment and shape the shopping experience for customers.
- Qualifications: 10 years of experience in fashion sales, with strong leadership and communication skills.
- Other info: Exciting opportunity to work in a fast-paced retail setting with a focus on luxury.
The predicted salary is between 36000 - 60000 £ per year.
The Department Manager works close to the Store Manager to support the Store's organization and contributes to run properly its own department activities, meeting KPIs and striving to achieve assigned goals. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team, and general day-by-day management.
Category Sales Management and Business Development
- Lead and develop the business of the Department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders.
- Monitor and achieve category department performance with relevant KPIs.
- Analyze the category business, propose and implement action plans to improve results.
- Set category performance target for the team and individual with the Store Manager.
- Be sensitive to competitors' trading activities and give feedback to Store Manager.
Client Management
- Leverage all clienteling tools to achieve Department and Store business goals.
- Demonstrate as a sales leadership by delivering excellent customer service and implementing clienteling activities.
- Manage customer service quality, to meet customer expectations by offering excellent customer service standards.
- Improve Mystery Shopper Results with action plans.
- Implement appropriate CRM tools and develop loyal customer of particular product category.
- Act as brand category ambassador to educate VIP and new Clients.
- Participate into ad-hoc Clientele projects.
Operations and Visual Merchandising
- Ensure that merchandise is properly managed, displayed, stored and maintained by team.
- Maintain inventory accuracy and shrink rates within company standards.
- Report to Stock Planning and Merchandising team when there is out of stock on best sellers.
- Maintain the Visual Merchandising consistent with Company standards.
- Align periodically visual merchandising and sales performance.
- Make the best out of the display and proximity storage.
Team Management and Development
- Discuss individual performance every month and coach team members.
- Motivate the team so that they perform at their highest level to meet their individual and store objectives.
- Organize the team in an efficient manner according to business needs and delegate responsibility.
- Translate strategic and business goals into concrete and individual actions and objectives.
- Conduct category training to the team.
- Execute the in-store training routine set by the Store Manager.
Qualifications
- 10 years' experience including 5 years in a Supervisor role in Fashion/Luxury Sales with exposure to the relevant category.
- Master's Degree or equivalent is preferred.
- Manages his/her image standards on a high level.
- Strong selling and communication skills are necessary.
- Excellent relationships skills, self-reliant.
- Confidence, organizational skills, professionalism.
- Client focus with great business acumen.
- Administration and financial skills.
- Computer skills and Retail management system knowledge.
- Goal oriented approach, multitasking.
- Fluency in English; a third language will be considered a plus.
Department Manager [London - Ladies Ready to Wear employer: FENDI
Contact Detail:
FENDI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager [London - Ladies Ready to Wear
✨Tip Number 1
Network like a pro! Reach out to your connections in the fashion industry, especially those who might know about openings in ladies' ready-to-wear. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal coffee chat, be ready to discuss your experience in sales management and how you've hit KPIs in the past. Bring examples of your success stories!
✨Tip Number 3
Don’t forget to follow up! After any interview or meeting, shoot a quick thank-you email. Mention something specific from your conversation to remind them of your great fit for the Department Manager role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of standing out. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Department Manager [London - Ladies Ready to Wear
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Department Manager role. Highlight your experience in fashion and luxury sales, especially any supervisory roles you've had. We want to see how your skills align with the job description!
Showcase Your Achievements: When writing your application, don’t just list your responsibilities. Instead, showcase your achievements! Use specific examples of how you’ve met KPIs or improved customer service in previous roles. This will help us see the impact you can make.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the brand and the role. Tell us why you’re the perfect fit and how you plan to lead and develop the department. Keep it engaging and personal!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at FENDI
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to the department manager role. Be ready to discuss how you've previously met or exceeded these metrics in your past roles. This shows you understand the business side of things and can drive results.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills, especially in motivating and developing a team. Think about specific situations where you coached team members to success or improved team performance. This will demonstrate your ability to lead effectively in a retail environment.
✨Client-Centric Mindset
Be ready to talk about your approach to customer service and client management. Share experiences where you implemented clienteling activities or improved customer satisfaction. This will show that you prioritise the customer journey and understand its impact on sales.
✨Visual Merchandising Savvy
Familiarise yourself with visual merchandising principles and be prepared to discuss how you've applied them in previous roles. Bring examples of how you’ve maintained inventory accuracy and enhanced product displays to drive sales. This will highlight your operational expertise.
