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For Companies At a Glance
- Tasks: Deliver a luxurious shopping experience and engage with clients to boost sales.
- Company: Join Fendi, a prestigious brand known for its elegance and innovation.
- Benefits: Competitive pay, employee discounts, and opportunities for career advancement.
- Why this job: Be a Fendi Ambassador and create unforgettable moments for luxury shoppers.
- Qualifications: Passion for fashion, strong communication skills, and a flair for customer service.
- Other info: Dynamic retail environment with a focus on personal growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Overview
MISSION STATEMENT
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
Responsibilities
- Sales Performance
- Engage in upselling, cross selling and multiple selling for all product categories;
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
- Provide customer feedback on products, especially newly launched products.
- Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
- Store Operations
- Perform store duties as assigned by team leaders and management;
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock.
Client Advisor Leather Goods & Accessories [FENDI SELFRIDGES London] employer: FENDI
Contact Detail:
FENDI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor Leather Goods & Accessories [FENDI SELFRIDGES London]
✨Tip Number 1
Network like a pro! Reach out to people in the luxury retail sector, especially those who work at Fendi or similar brands. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for luxury goods shine through. Share stories about your experiences with customer service and how you’ve created memorable moments for clients.
✨Tip Number 3
Be prepared to demonstrate your sales skills! Think of ways you can upsell or cross-sell products during your interview. Practise scenarios where you can showcase your ability to meet targets and exceed expectations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Client Advisor Leather Goods & Accessories [FENDI SELFRIDGES London]
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury goods shine through. We want to see how you connect with the Fendi brand and its values. Share any experiences that highlight your appreciation for high-quality products and exceptional customer service.
Highlight Your Sales Skills: Make sure to showcase your sales achievements in your application. We’re looking for someone who can engage in upselling and cross-selling, so include specific examples of how you've met or exceeded sales targets in the past. Numbers speak volumes!
Demonstrate Your Client Management Experience: Client relationships are key in this role. Use your application to illustrate how you've built and maintained strong customer connections. Mention any CRM tools you've used and how they helped you enhance customer loyalty and satisfaction.
Keep It Professional Yet Personal: While we want to see your professional side, don’t forget to add a personal touch. Write in a friendly tone that reflects your personality. Remember, we’re looking for someone who can provide that extraordinary and luxurious experience to our clients, so let us feel your warmth through your words!
How to prepare for a job interview at FENDI
✨Know Your FENDI
Before the interview, dive deep into FENDI's history, values, and product lines. Familiarise yourself with their latest collections and understand what makes their leather goods and accessories stand out. This knowledge will not only impress your interviewers but also help you connect your passion for luxury fashion with the brand.
✨Showcase Your Sales Skills
Prepare to discuss specific examples of how you've successfully engaged in upselling or cross-selling in previous roles. Think about times when you exceeded sales targets and how you built relationships with clients. Be ready to demonstrate your understanding of KPIs and how you can contribute to achieving them at FENDI.
✨Emphasise Customer Relationships
FENDI values strong customer relations, so be prepared to talk about how you've nurtured loyal customer bases in the past. Share your experiences with CRM tools and how you've used them to enhance customer service. Highlight your ability to provide a personal touch that aligns with FENDI's luxurious brand image.
✨Dress the Part
As a potential FENDI Ambassador, your appearance matters. Dress in a way that reflects the brand's elegance and sophistication. This not only shows your understanding of the luxury market but also demonstrates your commitment to embodying the FENDI ethos right from the start.
