At a Glance
- Tasks: Lead and develop the department, ensuring top-notch customer service and sales performance.
- Company: Dynamic fashion retailer in London with a focus on ladies' ready-to-wear.
- Benefits: Competitive salary, career growth opportunities, and a vibrant team culture.
- Other info: Exciting environment with opportunities for personal and professional development.
- Why this job: Join a passionate team and make a real impact in the fashion industry.
- Qualifications: 10 years of experience in fashion sales, with strong leadership and communication skills.
The predicted salary is between 36000 - 60000 £ per year.
The Department Manager works close to the Store Manager to support the Store's organization and contributes to run properly its own department activities, meeting KPIs and striving to achieve assigned goals. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team, and general day-by-day management.
Category Sales Management and Business Development
- Lead and develop the business of the Department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders.
- Monitor and achieve category department performance with relevant KPIs; Analyze the category business, propose and implement action plans to improve results.
- Set category performance target for the team and individual with the Store Manager.
- Be sensitive to competitors' trading activities and give feedback to Store Manager.
Client Management
- Leverage all clienteling tools to achieve Department and Store business goals.
- Demonstrate as a sales leadership by delivering excellent customer service and implementing clienteling activities.
- Manage customer service quality, to meet customer expectations by offering excellent customer service standards.
- Improve Mystery Shopper Results with action plans.
- Implement appropriate CRM tools and develop loyal customer of particular product category.
- Act as brand category ambassador to educate VIP and new Clients.
- Participate into ad-hoc Clientele projects.
Operations and Visual Merchandising
- Ensure that merchandise is properly managed, displayed, stored and maintained by team.
- Maintain inventory accuracy and shrink rates within company standards.
- Report to Stock Planning and Merchandising team when there is out of stock on best sellers.
- Maintain the Visual Merchandising consistent with Company standards.
- Align periodically visual merchandising and sales performance.
- Make the best out of the display and proximity storage.
Team Management and Development
- Discuss individual performance every month and coach team members.
- Motivate the team so that they perform at their highest level to meet their individual and store objectives.
- Organize the team in an efficient manner according to business needs and delegate responsibility.
- Translate strategic and business goals into concrete and individual actions and objectives.
- Conduct category training to the team.
- Execute the in-store training routine set by the Store Manager.
Qualifications
- 10 years' experience including 5 years in a Supervisor role in Fashion/Luxury Sales with exposure to the relevant category.
- Master's Degree or equivalent is preferred.
- Manages his/her image standards on a high level.
- Strong selling and communication skills are necessary.
- Excellent relationships skills, self-reliant.
- Confidence, organizational skills, professionalism.
- Client focus with great business acumen.
- Administration and financial skills.
- Computer skills and Retail management system knowledge.
- Goal oriented approach, multitasking.
- Fluency in English; a third language will be considered a plus.
Department Manager [London - Ladies Ready to Wear employer: FENDI
As a Department Manager in our London Ladies Ready to Wear division, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer competitive benefits, a strong emphasis on teamwork, and opportunities to lead innovative client engagement strategies, all while being part of a prestigious brand that values excellence in customer service and visual merchandising.
StudySmarter Expert Advice🤫
We think this is how you could land Department Manager [London - Ladies Ready to Wear
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fashion industry. Attend events, join online forums, or even hit up local meetups. The more people you know, the better your chances of landing that Department Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in sales and team management. Share specific examples of how you've met KPIs and improved customer service – it’ll make you stand out!
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to stores you’re interested in and express your enthusiasm for working with them. A little initiative can go a long way in showing you’re serious about the role.
✨Tip Number 4
Apply through our website! We’ve got all the latest job listings, and applying directly shows you’re keen. Plus, it’s super easy to keep track of your applications and follow up if needed. Let’s get you that dream job!
We think you need these skills to ace Department Manager [London - Ladies Ready to Wear
Some tips for your application 🫡
Show Your Passion for Fashion:When you're writing your application, let your love for fashion and luxury shine through. We want to see how your experience aligns with our brand values and how you can contribute to our team. Make it personal and relatable!
Highlight Your Leadership Skills:As a Department Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about how you've motivated teams in the past and achieved goals together. We love seeing examples of your coaching and mentoring abilities!
Be Data-Driven:We’re all about meeting KPIs and improving performance, so don’t shy away from sharing your analytical skills. Include specific examples of how you've used data to drive sales or improve customer experiences. Numbers speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at FENDI
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've met or exceeded these in your previous positions. This shows you understand the business side of things and can contribute to achieving targets.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in team management and development. Think about times when you motivated your team or improved performance. This will demonstrate your ability to lead and inspire others, which is crucial for a Department Manager.
✨Understand the Customer Journey
Familiarise yourself with the customer journey specific to the ladies' ready-to-wear sector. Be prepared to discuss how you would enhance customer service and clienteling activities. Showing that you can elevate the customer experience will set you apart.
✨Visual Merchandising Savvy
Since visual merchandising is a big part of the role, think about how you’ve successfully managed displays in the past. Bring ideas on how to align visual merchandising with sales performance, as this will show your strategic thinking and creativity.
