Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop the department, manage sales, and ensure excellent customer service.
- Company: Join Fendi, a luxury fashion brand known for its innovative designs and quality craftsmanship.
- Benefits: Enjoy competitive pay, team discounts, and opportunities for professional growth.
- Why this job: Be part of a dynamic team in a prestigious brand, shaping customer experiences and driving sales.
- Qualifications: 7 years in a supervisory role in fashion/luxury sales; Master's degree preferred.
- Other info: Fluency in English is essential; additional languages are a bonus.
The predicted salary is between 36000 - 60000 £ per year.
The Department Manager works closely with the Store Manager to support the store's organization and contributes to the proper running of its own department activities, meeting KPIs and striving to achieve assigned goals. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team, and day-to-day management.
Job Responsibilities:
- Category Sales Management and Business Development: Lead and develop the department's business by understanding it comprehensively and strategically, relating to all relevant stakeholders. Monitor and achieve performance KPIs for the category department; Analyze the business, propose, and implement action plans to improve results; Set performance targets for the team and individual in collaboration with the Store Manager; Stay aware of competitors' activities and provide feedback to the Store Manager.
- Client Management: Utilize all clienteling tools to meet department and store goals; Demonstrate sales leadership by delivering excellent customer service and clienteling activities; Manage customer service quality to meet customer expectations; Improve Mystery Shopper results through action plans; Implement CRM tools and develop loyal customers in specific product categories; Act as a brand ambassador to educate VIP and new clients.
- Operations and Visual Merchandising: Ensure proper management, display, storage, and maintenance of merchandise by the team; Maintain inventory accuracy and control shrinkage within standards; Report stock shortages of bestsellers to Stock Planning and Merchandising teams; Maintain visual merchandising standards according to company guidelines; Coordinate visual display and sales performance periodically; Optimize display and storage solutions.
- Team Management and Development: Review individual performance monthly and coach team members; Motivate the team to perform at their best to meet objectives; Organize team structure according to business needs and delegate responsibilities; Translate strategic goals into actionable individual objectives; Conduct category-specific training for the team; Implement in-store training routines as directed by the Store Manager.
Profile:
- 7 years' experience in a supervisory role within Fashion/Luxury Sales, with relevant category exposure
- Master's Degree or equivalent preferred
- High standards for personal and professional image
- Strong selling and communication skills
- Excellent relationship-building skills, self-reliant
- Confidence, organizational skills, professionalism
- Client-focused with strong business acumen
- Financial and administrative skills
- Proficient in computer systems and retail management software
- Goal-oriented with multitasking abilities
- Fluent in English; additional languages are a plus
Department Manager [Fendi New Bond Street (London) employer: FENDI
Contact Detail:
FENDI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager [Fendi New Bond Street (London)
✨Tip Number 1
Familiarise yourself with Fendi's brand values and product lines. Understanding the luxury market and what sets Fendi apart will help you demonstrate your passion for the brand during any discussions.
✨Tip Number 2
Network with current or former employees of Fendi, especially those in management roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've met KPIs in previous roles. Being able to articulate your experience in driving sales and managing teams will showcase your suitability for the Department Manager position.
✨Tip Number 4
Stay updated on current trends in the fashion and luxury retail sectors. This knowledge will not only help you in interviews but also demonstrate your commitment to staying relevant in a fast-paced industry.
We think you need these skills to ace Department Manager [Fendi New Bond Street (London)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you thoroughly understand the responsibilities and tasks associated with the Department Manager position at Fendi. Familiarise yourself with the key performance indicators (KPIs) and the skills required for success in this role.
Tailor Your CV: Craft your CV to highlight relevant experience in supervisory roles within Fashion or Luxury Sales. Emphasise your achievements in sales management, team development, and client relationship building to align with the job requirements.
Write a Compelling Cover Letter: In your cover letter, express your passion for the brand and the luxury retail sector. Discuss how your background and skills make you an ideal candidate for the Department Manager role, and provide specific examples of how you've met KPIs in previous positions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the luxury retail industry.
How to prepare for a job interview at FENDI
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the Department Manager's responsibilities. Familiarise yourself with key performance indicators (KPIs) and how they relate to the role, as well as the importance of client management and visual merchandising.
✨Showcase Your Leadership Skills
As a Department Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated and developed team members, and be ready to discuss how you would implement training routines in this new role.
✨Demonstrate Your Business Acumen
Be prepared to discuss how you would analyse business performance and propose action plans to improve results. Highlight any experience you have with sales management and how you've previously achieved or exceeded targets.
✨Exhibit Strong Customer Service Focus
Since client management is crucial for this position, come equipped with examples of how you've delivered excellent customer service in the past. Discuss your approach to building relationships with clients and how you would act as a brand ambassador for Fendi.
