At a Glance
- Tasks: Lead and develop the department, ensuring top-notch customer service and sales performance.
- Company: Join Fendi at Harrods, a luxury brand known for its innovative fashion.
- Benefits: Competitive salary, employee discounts, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on personal development and career advancement.
- Why this job: Be part of a prestigious brand and make a real impact in the fashion industry.
- Qualifications: 5 years in a supervisory role in fashion/luxury sales; strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Mission
The Department Manager works close to the Store Manager to support the Store's organization and contributes to run properly its own department activities, meeting KPIs and striving to achieve assigned goals. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team, and general day‑by‑day management.
Main Responsibilities
- Category Sales Management and Business Development
Lead and develop the business of the Department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders. Monitor and achieve category department performance with relevant KPIs; Analyze the category business, propose and implement action plans to improve results; Set category performance target for the team and individual with the Store Manager; Be sensitive to competitors' trading activities and give feedback to Store Manager. - Client Management
Leverage all clienteling tools to achieve Department and Store business goals; Demonstrate as a sales leadership by delivering excellent customer service and implementing clienteling activities; Manage customer service quality, to meet customer expectations by offering excellent customer service standards; Improve Mystery Shopper Results with action plans; Implement appropriate CRM tools and develop loyal customer of particular product category; Act as brand category ambassador to educate VIP and new Clients; Participate into ad‑hoc Clientele projects. - Operations and Visual Merchandising
Ensure that merchandise is properly managed, displayed, stored and maintained by team; Maintain inventory accuracy and shrink rates within company standards; Report to Stock Planning and Merchandising team when there is out of stock on best sellers. Maintain the Visual Merchandising consistent with Company standards; Align periodically visual merchandising and sales performance; Make the best out of the display and proximity storage. - Team Management and Development
Discuss individual performance every month and coach team members. Motivate the team so that they perform at their highest level to meet their individual and store objectives. Organize the team in an efficient manner according to business needs and delegate responsibility. Translate strategic and business goals into concrete and individual actions and objectives. Conduct category training to the team. Execute the in-store training routine set by the Store Manager.
Qualifications
5 years' experience in a Supervisor role in Fashion/Luxury Sales with exposure to the relevant category. Master's Degree or equivalent is preferred. Manages his/her image standards on a high level. Strong selling and communication skills are necessary. Excellent relationships skills, self-reliant. Confidence, organizational skills, professionalism. Client focus with great business acumen. Administration and financial skills. Computer skills and Retail management system knowledge. Goal oriented approach, multitasking. Fluency in English; a third language will be considered a plus.
Department Manager [Fendi Harrods - Ladies Ready-to-Wear] employer: FENDI
Fendi Harrods is an exceptional employer that fosters a dynamic and inclusive work culture, where creativity and collaboration thrive. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while working in one of the most prestigious retail environments in London. With a strong focus on customer experience and team success, Fendi Harrods offers a rewarding career path for those passionate about luxury fashion.
StudySmarter Expert Advice🤫
We think this is how you could land Department Manager [Fendi Harrods - Ladies Ready-to-Wear]
✨Tip Number 1
Get to know the company inside out! Research Fendi and their values, especially how they approach customer service and team management. This will help you connect your experience with what they’re looking for.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Fendi. You never know who might give you a leg up!
✨Tip Number 3
Prepare for the interview by practising common questions related to sales management and team development. Think of specific examples from your past roles that showcase your skills in these areas.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Fendi.
We think you need these skills to ace Department Manager [Fendi Harrods - Ladies Ready-to-Wear]
Some tips for your application 🫡
Show Your Passion for Fashion:When you're writing your application, let your love for fashion and luxury shine through! We want to see how your experience aligns with the role of Department Manager, so share specific examples that highlight your passion and expertise in the industry.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this position. Use keywords from the job description, like 'client management' and 'sales leadership', to show us you understand what we're looking for. This will help your application stand out!
Quantify Your Achievements:Numbers speak volumes! When discussing your past roles, include metrics that demonstrate your success, such as sales targets met or improved customer satisfaction scores. This gives us a clear picture of your capabilities and how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re serious about joining our team at Fendi Harrods!
How to prepare for a job interview at FENDI
✨Know Your Numbers
Before the interview, brush up on your understanding of KPIs and sales metrics relevant to the fashion industry. Be ready to discuss how you've previously met or exceeded targets, and think about specific examples that showcase your analytical skills.
✨Showcase Your Client Management Skills
Prepare to talk about your experience with clienteling and customer service. Think of instances where you turned a challenging customer interaction into a positive experience, and be ready to explain how you can leverage CRM tools to enhance customer loyalty.
✨Visual Merchandising Matters
Familiarise yourself with Fendi's visual merchandising standards. Bring examples of how you've successfully managed displays in the past, and be prepared to discuss how you would maintain brand consistency while driving sales in your department.
✨Team Leadership is Key
Reflect on your leadership style and how you motivate teams. Be ready to share specific strategies you've used to coach team members and improve performance, as well as how you handle conflicts or challenges within a team setting.
