At a Glance
- Tasks: Deliver a luxurious experience and engage with clients to boost sales.
- Company: Join FENDI, a leading luxury fashion brand at Selfridges London.
- Benefits: Competitive salary, employee discounts, and a vibrant work environment.
- Other info: Passion for fashion and strong communication skills are essential.
- Why this job: Be a FENDI Ambassador and shape the future of luxury fashion.
- Qualifications: 2+ years in retail fashion, especially ladies' ready-to-wear.
The predicted salary is between 30000 - 40000 € per year.
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
Sales Performance
- Engage in upselling, cross selling and multiple selling for all product categories;
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
- Provide customer feedback on products, especially newly launched products.
Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
Store Operations
- Perform store duties as assigned by team leaders and management;
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
Stock Management
- Maintain inventory accuracy by properly receiving, displaying and storing merchandise according to company guidelines;
- Support during Store stock take and cycle-counts.
Store Maintenance
- Maintain proper visual merchandising according to company guidelines;
- Maintain a safe and clean store environment and implement daily housekeeping duties;
- You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
Profile
- Minimum of 2 years’ experience in the Retail Fashion industry.
- Experience in the Ladies' ready-to-wear (RTW) category is essential.
- Strong professional expertise in this category, a passion for outfit creation, and excellent styling skills are advantageous;
- Bachelor’s Degree or equivalent is preferred;
- Manages his/ her image standards on a high level;
- Strong selling and communication skills are necessary;
- Excellent relationship skills, self-reliant, friendly and patient;
- Organization, professionalism, self-confidence;
- Strong customer service skills;
- Computer skills and Retail management system knowledge;
- Goal oriented approach, multitasking;
- Strong knowledge and/or interest for fashion/luxury industry;
- Fluent English, knowledge of other languages is a plus.
Client Advisor Ladies RTW [FENDI SELFRIDGES London] employer: FENDI
FENDI offers an exceptional work environment in the heart of London, where you can thrive as a Client Advisor in Ladies RTW. With a strong emphasis on employee growth and development, FENDI provides comprehensive training and opportunities to enhance your skills in the luxury fashion industry. The company fosters a collaborative and dynamic culture, ensuring that every team member feels valued while delivering extraordinary experiences to our discerning clientele.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor Ladies RTW [FENDI SELFRIDGES London]
✨Tip Number 1
Get to know the brand inside out! Research FENDI's latest collections and understand their unique selling points. This will help you engage with customers and show them that you're not just another sales assistant, but a true FENDI ambassador.
✨Tip Number 2
Practice your upselling and cross-selling techniques. Think of creative ways to suggest complementary items to customers. The more confident you are in making these suggestions, the more likely you are to hit those sales targets!
✨Tip Number 3
Build genuine relationships with your clients. Remember their names, preferences, and past purchases. This personal touch can turn a one-time shopper into a loyal FENDI customer, which is exactly what we want!
✨Tip Number 4
Don’t forget to showcase your styling skills! Offer outfit creation tips and advice to customers. This not only enhances their shopping experience but also positions you as a fashion expert in their eyes.
We think you need these skills to ace Client Advisor Ladies RTW [FENDI SELFRIDGES London]
Some tips for your application 🫡
Show Your Passion for Fashion:When writing your application, let your love for the fashion industry shine through! Share your experiences and how they relate to the Ladies RTW category. We want to see your enthusiasm for FENDI and how you can bring that energy to our team.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight your relevant experience in retail and client management, especially in ladies' fashion. We appreciate when applicants take the time to align their skills with what we’re looking for!
Be Professional Yet Personal:While we love a professional tone, don’t be afraid to inject a bit of your personality into your application. We’re looking for someone who can connect with clients on a personal level, so show us how you can do that in your writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re tech-savvy and ready to embrace our company’s digital tools!
How to prepare for a job interview at FENDI
✨Know Your FENDI Inside Out
Before the interview, dive deep into FENDI's history, values, and latest collections. Being able to discuss specific products and how they fit into the luxury market will show your passion and knowledge, which is crucial for a Client Advisor role.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully upsold or cross-sold in previous roles. Think about specific situations where you exceeded sales targets and how you built relationships with clients. This will demonstrate your ability to meet performance targets and enhance customer loyalty.
✨Master the Art of Customer Service
Be ready to discuss your approach to providing exceptional customer service. Share stories that highlight your patience, friendliness, and ability to create a personalised experience for clients. Remember, FENDI is all about luxury, so your service should reflect that.
✨Dress to Impress
As a potential FENDI Ambassador, your appearance matters. Dress in a way that reflects the brand's luxury image while also showcasing your personal style. This not only shows your understanding of fashion but also sets the tone for the luxurious experience you aim to provide.
