Client Advisor [FENDI London Stores, Temporary contract]

Client Advisor (FENDI London Stores, Temporary contract)

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Job Overview

As a FENDI Ambassador, you are expected to provide an extraordinary and luxurious experience to clients.

Responsibilities

1. Sales Performance: Engage in upselling, cross-selling, and multiple selling across all product categories; monitor individual sales and achieve performance targets and KPIs; provide customer feedback, especially on new products.
2. Client Management: Strengthen customer relations, nurture loyalty, implement CRM tools, set up appointments, and maintain high-quality customer service.
3. Store Operations: Perform store duties, operate sales management systems, and ensure stock and store maintenance.
4. Stock Management: Maintain inventory accuracy, support stock takes and cycle counts.
5. Store Maintenance: Ensure visual merchandising, store cleanliness, and safety standards are met; perform additional duties as required.

Profile

• Minimum 3 years’ experience in retail fashion, with at least 1 year in luxury sales.
• Bachelor’s Degree or equivalent preferred.
• High standards of personal appearance, strong selling and communication skills.
• Excellent relationship-building skills, self-reliant, friendly, patient.
• Organized, professional, confident, with strong customer service skills.
• Proficient in computer skills and retail management systems.
• Goal-oriented, able to multitask, with a keen interest in fashion and luxury.
• Fluent in English; knowledge of a second language is a plus.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Consulting, IT, Sales
• Industries: Retail, Luxury Goods, Jewelry

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