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For Companies At a Glance
- Tasks: Deliver exceptional service and boost sales in a luxury retail environment.
- Company: Join FENDI, a prestigious brand known for its high-quality fashion and luxury goods.
- Benefits: Enjoy a dynamic work atmosphere with opportunities for personal growth and development.
- Why this job: Be part of a stylish team, engage with luxury products, and enhance customer experiences.
- Qualifications: 3 years in retail, 1 year in luxury sales; strong communication and relationship-building skills required.
- Other info: This is a temporary contract role with potential for future opportunities.
The predicted salary is between 30000 - 42000 £ per year.
As a FENDI Ambassador, you are expected to provide an extraordinary and luxurious experience to clients.
Responsibilities:
- Sales Performance: Engage in upselling, cross-selling, and multiple selling across all product categories; monitor individual sales and achieve performance targets and KPIs; provide customer feedback, especially on new products.
- Client Management: Strengthen customer relations, nurture loyalty, implement CRM tools, set up appointments, and maintain high-quality customer service.
- Store Operations: Perform store duties, operate sales management systems, and ensure stock and store maintenance.
- Stock Management: Maintain inventory accuracy, support stock takes and cycle counts.
- Store Maintenance: Ensure visual merchandising, store cleanliness, and safety standards are met; perform additional duties as required.
Profile:
- Minimum 3 years’ experience in retail fashion, with at least 1 year in luxury sales.
- Bachelor’s Degree or equivalent preferred.
- High standards of personal appearance, strong selling and communication skills.
- Excellent relationship-building skills, self-reliant, friendly, patient.
- Organized, professional, confident, with strong customer service skills.
- Proficient in computer skills and retail management systems.
- Goal-oriented, able to multitask, with a keen interest in fashion and luxury.
- Fluent in English; knowledge of a second language is a plus.
Additional Details:
- Seniority level: Mid-Senior level
- Employment type: Contract
- Job function: Consulting, IT, Sales
- Industries: Retail, Luxury Goods, Jewelry
Client Advisor [FENDI London Stores, Temporary contract] employer: FENDI
Contact Detail:
FENDI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor [FENDI London Stores, Temporary contract]
✨Tip Number 1
Familiarise yourself with FENDI's brand values and product lines. Understanding the luxury market and being able to discuss FENDI's unique offerings will help you stand out during interviews.
✨Tip Number 2
Showcase your sales achievements in previous roles. Be prepared to discuss specific examples of how you've met or exceeded sales targets, as this is crucial for a Client Advisor position.
✨Tip Number 3
Demonstrate your customer service skills through role-play scenarios. Practising how you would handle various customer interactions can help you convey your ability to provide an extraordinary experience.
✨Tip Number 4
Network within the luxury retail industry. Attend events or connect with professionals on platforms like LinkedIn to gain insights and potentially get referrals for the position.
We think you need these skills to ace Client Advisor [FENDI London Stores, Temporary contract]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in retail fashion, especially in luxury sales. Emphasise any achievements related to sales performance and customer relationship management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion and luxury. Mention specific experiences where you provided exceptional customer service or achieved sales targets, and explain why you want to work for FENDI.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as strong communication, relationship-building, and proficiency in retail management systems. Use examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a luxury retail environment.
How to prepare for a job interview at FENDI
✨Showcase Your Luxury Retail Experience
Make sure to highlight your previous experience in luxury retail during the interview. Discuss specific examples of how you've successfully engaged with clients and met sales targets, as this will demonstrate your capability to thrive in a high-end environment.
✨Demonstrate Strong Communication Skills
As a Client Advisor, communication is key. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you build relationships with clients and handle difficult situations, showcasing your friendly and patient nature.
✨Familiarise Yourself with FENDI Products
Before the interview, take some time to research FENDI's product range and brand values. Being knowledgeable about their offerings will not only impress the interviewers but also allow you to engage in meaningful conversations about upselling and cross-selling strategies.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of examples from your past experiences where you successfully managed client relationships or resolved issues, as this will showcase your ability to maintain high-quality service.
