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- Tasks: Engage clients with luxury experiences and achieve sales targets through upselling and CRM management.
- Company: Join FENDI, a prestigious luxury fashion brand known for its exceptional quality and style.
- Benefits: Enjoy a dynamic work environment, employee discounts, and opportunities for personal growth.
- Why this job: Be part of a vibrant team that values creativity, customer relationships, and a passion for fashion.
- Qualifications: 3 years in retail fashion, strong communication skills, and a flair for luxury are essential.
- Other info: Fluency in English is required; knowledge of another language is a bonus.
The predicted salary is between 28800 - 43200 £ per year.
Job responsibilities :
MISSION STATEMENTAs a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
MAIN ROLE & RESPONSIBILITIESSales Performance
Engage in upselling, cross selling and multiple selling for all product categories;
Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
Provide customer feedback on products, especially newly launched products.
Client Management
Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
Store Operations
Perform store duties as assigned by team leaders and management;
Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
Stock Management
Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance);
Support during Store stock take and cycle-counts.
Store Maintenance
Maintain proper visual merchandising according to company guidelines;
Maintain a safe and clean store environment and implement daily housekeeping duties;
You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
Profile :
Minimum 3 years\’ experience in Retail Fashion industry with at least 1 in Luxury Sale;
Bachelor\’s Degree or equivalent is preferred;
Manages his / her image standards on a high level;
Strong selling and communication skills are necessary;
Excellent relationships skills, self-reliant, friendly and patient;
Organization, professionalism, self-confidence;
Strong customer service skills;
Computer skills and Retail management system knowledge;
Goal oriented approach, multitasking;
Strong knowledge and / or interest for fashion / luxury industry;
Fluent English, knowledge of second language is a plus.
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Client Advisor [Fendi London] employer: FENDI
Contact Detail:
FENDI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor [Fendi London]
✨Tip Number 1
Familiarise yourself with FENDI's brand values and product lines. Understanding their luxury offerings and unique selling points will help you engage more effectively with potential clients and demonstrate your passion for the brand.
✨Tip Number 2
Network within the fashion industry, especially with professionals who have experience in luxury retail. Attend events or join online forums where you can connect with others in the field, as personal recommendations can significantly boost your chances.
✨Tip Number 3
Practice your sales techniques, particularly upselling and cross-selling strategies. Role-playing scenarios with friends or mentors can help you refine your approach and prepare for real-life customer interactions.
✨Tip Number 4
Showcase your knowledge of CRM tools and customer relationship management during interviews. Being able to discuss how you've successfully used these tools in past roles will demonstrate your readiness to manage client relationships effectively.
We think you need these skills to ace Client Advisor [Fendi London]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the retail fashion industry, especially any luxury sales experience. Use specific examples to demonstrate your strong selling and communication skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the fashion and luxury industry. Mention how your skills align with the responsibilities of a Client Advisor at FENDI, particularly in client management and upselling.
Showcase Your Customer Service Skills: Provide examples of how you've successfully managed customer relationships in previous roles. Highlight any experience with CRM tools and how you've used them to enhance customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial in the luxury retail sector.
How to prepare for a job interview at FENDI
✨Showcase Your Luxury Retail Experience
Make sure to highlight your previous experience in the luxury retail sector. Discuss specific examples where you successfully engaged customers and achieved sales targets, as this will demonstrate your capability to excel in a high-end environment.
✨Demonstrate Your Knowledge of FENDI
Research FENDI's latest collections, brand values, and customer service philosophy. Being able to discuss their products and how they align with your personal style will show your genuine interest and passion for the brand.
✨Emphasise Your Customer Relationship Skills
Prepare to discuss how you've built and maintained strong relationships with clients in the past. Share examples of how you've used CRM tools effectively to enhance customer loyalty and satisfaction.
✨Exhibit Strong Communication Skills
During the interview, focus on your ability to communicate clearly and effectively. Practice articulating your thoughts and experiences, as strong communication is key in providing that luxurious experience FENDI is known for.
