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For Companies At a Glance
- Tasks: Deliver a luxurious experience and engage in upselling for Fendi products.
- Company: Join the prestigious Fendi brand in London.
- Benefits: Competitive salary, employee discounts, and a vibrant work environment.
- Why this job: Be a Fendi Ambassador and create unforgettable moments for clients.
- Qualifications: 3 years in retail fashion, with luxury sales experience preferred.
- Other info: Dynamic team atmosphere with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
MISSION STATEMENT
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
MAIN ROLE & RESPONSIBILITIES
- Sales Performance: Engage in upselling, cross selling and multiple selling for all product categories; Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager; Provide customer feedback on products, especially newly launched products.
- Client Management: Strengthen customer relations, nurture loyal FENDI customer base, implement appropriate CRM tools and master the usage of the Company CRM tools provided; Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set; Manage customer service quality to meet customer expectations by offering professional and individual human touch with the customer.
- Store Operations: Perform store duties as assigned by team leaders and management; Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
- Stock Management: Maintain inventory accuracy by properly receiving, displaying and storing merchandise according to company guidelines; Support during Store stock take and cycle-counts.
- Store Maintenance: Maintain proper visual merchandising according to company guidelines; Maintain a safe and clean store environment and implement daily housekeeping duties; You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
Profile:
- Minimum 3 years’ experience in Retail Fashion industry with at least 1 in Luxury Sale;
- Bachelor’s Degree or equivalent is preferred;
- Manages his / her image standards on a high level;
- Strong selling and communication skills are necessary;
- Excellent relationship skills, self-reliant, friendly and patient;
- Organization, professionalism, self-confidence;
- Strong customer service skills;
- Computer skills and Retail management system knowledge;
- Goal oriented approach, multitasking;
- Strong knowledge and / or interest for fashion / luxury industry;
- Fluent English, knowledge of second language is a plus.
Client Advisor [Fendi London] employer: FENDI
Contact Detail:
FENDI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor [Fendi London]
✨Tip Number 1
Get to know the brand inside out! Research Fendi's history, values, and latest collections. This will not only impress during interviews but also help you connect with clients on a deeper level.
✨Tip Number 2
Practice your sales pitch! Role-play with friends or family to refine your upselling and cross-selling techniques. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Network like a pro! Attend fashion events or connect with industry professionals on LinkedIn. Building relationships can lead to job opportunities that aren’t even advertised.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Client Advisor [Fendi London]
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for the luxury fashion industry shine through. We want to see how your experience aligns with Fendi's values and how you can contribute to creating that extraordinary client experience.
Highlight Relevant Experience: Make sure to emphasise your retail fashion experience, especially in luxury sales. We’re looking for candidates who can demonstrate their strong selling skills and customer service expertise, so don’t hold back on those achievements!
Be Personable and Professional: Your written application should reflect your personality. We value friendly and patient individuals, so let your communication style come through. Remember, we’re looking for someone who can build strong relationships with clients!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to review your application and get you one step closer to joining the Fendi family!
How to prepare for a job interview at FENDI
✨Know Your Fendi
Before the interview, dive deep into Fendi's history, values, and latest collections. Being able to discuss specific products or campaigns shows genuine interest and helps you connect with the brand's luxurious image.
✨Showcase Your Sales Skills
Prepare examples of your past sales achievements, especially in luxury retail. Be ready to discuss how you've successfully upsold or cross-sold products, as this is crucial for the Client Advisor role.
✨Master the Art of Customer Relations
Think about how you can strengthen customer relationships. Prepare to share strategies you've used in the past to nurture a loyal customer base and how you’ve implemented CRM tools effectively.
✨Dress to Impress
As a potential Fendi Ambassador, your appearance matters. Dress in a way that reflects the brand's luxury aesthetic. This not only shows your understanding of the fashion industry but also demonstrates your commitment to the role.
