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For Companies At a Glance
- Tasks: As a Client Advisor, you'll create luxurious experiences and drive sales through upselling and client management.
- Company: Join Fendi, a prestigious luxury fashion brand known for its exceptional quality and style.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development in the luxury sector.
- Why this job: Be part of a renowned brand, connect with clients, and enhance your skills in a vibrant retail atmosphere.
- Qualifications: 3+ years in retail fashion, strong communication skills, and a passion for luxury are essential.
- Other info: Fluency in English is required; knowledge of another language is a plus.
The predicted salary is between 36000 - 60000 £ per year.
MISSION STATEMENT
As a FENDI Ambassador, you are expected to provide an extraordinary and luxurious experience to the clients.
MAIN ROLE & RESPONSIBILITIES
Sales Performance
- Engage in upselling, cross selling, and multiple selling for all product categories;
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
- Provide customer feedback on products, especially newly launched products.
Client Management
- Strengthen customer relations and nurture a loyal FENDI customer base by implementing appropriate CRM tools and mastering the usage of the Company CRM tools provided;
- Implement CRM Campaigns and set up One On One appointments in line with targets and guidelines set;
- Manage customer service quality to meet customer expectations by offering a professional and individual human touch.
Store Operations
- Perform store duties as assigned by team leaders and management;
- Be able to correctly operate the Company Sales Management system in all areas relating to stock transfer, payment, stock inquiry, and customer database input.
Stock Management
- Maintain inventory accuracy by properly receiving, displaying, and storing merchandise according to company guidelines (if shop without a backroom stock assistance);
- Support during store stock takes and cycle counts.
Store Maintenance
- Maintain proper visual merchandising according to company guidelines;
- Maintain a safe and clean store environment and implement daily housekeeping duties;
- You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
Minimum Requirements:
Minimum 3 years’ experience in the Retail Fashion industry with at least 1 in Luxury Sales;
Bachelor’s Degree or equivalent is preferred;
Manages his/her image standards at a high level;
Strong selling and communication skills are necessary;
Excellent relationship skills, self-reliant, friendly, and patient;
Organization, professionalism, self-confidence;
Strong customer service skills;
Computer skills and Retail management system knowledge;
Goal-oriented approach, multitasking;
Strong knowledge and/or interest in fashion/luxury industry;
Fluent in English; knowledge of a second language is a plus.
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Client Advisor [Fendi London] employer: FENDI
Contact Detail:
FENDI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor [Fendi London]
✨Tip Number 1
Familiarize yourself with Fendi's brand values and product lines. Understanding the luxury fashion market and being able to discuss Fendi's latest collections will help you stand out during your interview.
✨Tip Number 2
Practice your upselling and cross-selling techniques. Think of specific examples from your past experience where you successfully increased sales or enhanced customer satisfaction through personalized service.
✨Tip Number 3
Showcase your CRM skills by discussing any relevant tools you've used in previous roles. Be prepared to explain how you have utilized these systems to enhance customer relationships and drive sales.
✨Tip Number 4
Demonstrate your passion for fashion and luxury brands. Share your insights on current trends and how they relate to Fendi, as this will show your genuine interest in the role and the industry.
We think you need these skills to ace Client Advisor [Fendi London]
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Client Advisor position at Fendi. Understand the key responsibilities and required skills, especially those related to luxury sales and customer relationship management.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in the retail fashion industry, particularly in luxury sales. Provide specific examples of how you've successfully engaged customers and met sales targets.
Showcase Your Skills: Make sure to highlight your strong selling and communication skills, as well as your ability to build relationships with clients. Mention any relevant CRM tools you have used and how they contributed to your success in previous roles.
Personalize Your Application: Tailor your cover letter to reflect your passion for the fashion and luxury industry. Mention why you want to work for Fendi specifically and how you can contribute to their mission of providing an extraordinary client experience.
How to prepare for a job interview at FENDI
✨Showcase Your Luxury Sales Experience
Make sure to highlight your previous experience in luxury retail during the interview. Share specific examples of how you've successfully engaged customers and achieved sales targets, as this aligns with the expectations of a FENDI Ambassador.
✨Demonstrate Your CRM Knowledge
Familiarize yourself with customer relationship management tools and be prepared to discuss how you've used them in past roles. This will show that you can effectively nurture client relationships and implement CRM campaigns as required.
✨Exhibit Strong Communication Skills
Since strong communication is essential for this role, practice articulating your thoughts clearly and confidently. Be ready to discuss how you handle customer feedback and maintain a professional demeanor in challenging situations.
✨Passion for Fashion and Luxury
Express your genuine interest in the fashion and luxury industry during the interview. Share your knowledge about current trends and FENDI's brand values, as this will demonstrate your commitment to providing an extraordinary customer experience.
