At a Glance
- Tasks: Engage customers, upsell products, and manage client relationships in a luxury retail environment.
- Company: Join a prestigious luxury fashion brand known for its innovative style.
- Benefits: Competitive salary, employee discounts, and opportunities for professional growth.
- Other info: Work in a vibrant store atmosphere with a focus on teamwork and customer satisfaction.
- Why this job: Be part of a dynamic team and enhance customer experiences in the luxury sector.
- Qualifications: 5+ years in retail fashion, with luxury menswear experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Engage in upselling, cross selling, and multiple selling for all product categories.
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager.
- Provide customer feedback on products, especially newly launched products.
Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base, also implementing appropriate CRM tools and mastering the usage of the Company CRM tools provided.
- Implement CRM Campaigns and set‑up One‑On‑One appointments in line with target and guidelines set.
- Manage customer service quality to meet customer expectations by offering a professional and individual human touch with the customer.
Store Operations
- Perform store duties as assigned by team leaders and management.
- Operate the Company Sales Management system correctly in all areas relating to stock transfer, payment, stock inquiry and customer database input.
Stock Management
- Maintain inventory accuracy by properly receiving, displaying and storing merchandise according to company guidelines (for shops without a backroom stock assistance).
- Support during store stock take and cycle‑counts.
Store Maintenance
- Maintain proper visual merchandising according to company guidelines.
- Maintain a safe and clean store environment and implement daily housekeeping duties.
- You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
Qualifications
- Minimum 5 years' experience in Retail Fashion industry with at least 2 in Luxury Sale; Menswear category experience is essential and strong professional expertise in this category is an advantage.
- Bachelor's Degree or equivalent is preferred; manages his/her image standards on a high level; strong selling and communication skills are necessary; excellent relationship skills, self‑reliant, friendly and patient; organization, professionalism, self‑confidence; strong customer service skills; computer skills and retail management system knowledge; goal‑oriented approach, multitasking; strong knowledge and/or interest for fashion/luxury industry; fluent English, knowledge of other languages is a plus.
Client Advisor Men's RTW in City of Westminster employer: FENDI
As a Client Advisor for Men's RTW at FENDI, you will thrive in a dynamic and luxurious retail environment that prioritises employee growth and customer satisfaction. Our commitment to fostering a collaborative work culture, coupled with comprehensive training and development opportunities, ensures that you can enhance your skills while building lasting relationships with our esteemed clientele. Located in a vibrant area, we offer a unique chance to be part of a prestigious brand that values innovation and excellence in the fashion industry.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor Men's RTW in City of Westminster
✨Tip Number 1
Get to know the company inside out! Research FENDI's values, products, and recent campaigns. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your selling skills! Since upselling and cross-selling are key parts of the role, think of ways you can demonstrate these skills in a mock interview. Role-play with a friend or even in front of the mirror!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at FENDI.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
We think you need these skills to ace Client Advisor Men's RTW in City of Westminster
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your 5+ years in the Retail Fashion industry, especially your time in Luxury Sales. We want to see how your experience aligns with our needs, so don’t hold back on those achievements!
Tailor Your Application:Customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Personable:Since this role is all about customer relations, let your personality shine through in your application. We’re looking for friendly, self-reliant individuals, so don’t be afraid to show us who you are!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at FENDI
✨Know Your Products Inside Out
Make sure you’re well-versed in the latest collections and product details. Being able to discuss specific items, their features, and how they fit into current fashion trends will show your passion and expertise in menswear.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully managed customer relationships in the past. Highlight instances where you’ve gone above and beyond to meet customer expectations, as this role is all about providing that personal touch.
✨Demonstrate Your Sales Acumen
Be ready to discuss your experience with upselling and cross-selling. Think of specific strategies you’ve used to achieve sales targets and how you can apply those techniques to enhance the customer experience at FENDI.
✨Familiarise Yourself with CRM Tools
Since client management is key, brush up on your knowledge of CRM systems. If you have experience with specific tools, mention them, and be prepared to discuss how you’ve used them to nurture customer relationships effectively.
