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For Companies At a Glance
- Tasks: Deliver a luxurious experience while driving sales and managing client relationships.
- Company: Join FENDI, a leading luxury fashion brand known for its elegance.
- Benefits: Competitive salary, employee discounts, and opportunities for career advancement.
- Why this job: Be part of a prestigious brand and enhance your skills in luxury retail.
- Qualifications: 3+ years in retail fashion, strong communication, and customer service skills.
- Other info: Dynamic work environment with a focus on personal growth and development.
The predicted salary is between 36000 - 60000 £ per year.
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
Main Role & Responsibilities
- Sales Performance
- Engage in upselling, cross selling and multiple selling for all product categories.
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager.
- Provide customer feedback on products, especially newly launched products.
- Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided.
- Implement CRM Campaigns and set up One On One appointments in line with target and guidelines set.
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
- Store Operations
- Perform store duties as assigned by team leaders and management.
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
- Stock Management
- Maintain inventory accuracy by properly receiving, displaying and storing merchandise according to company guidelines.
- Support during Store stock take and cycle-counts.
- Store Maintenance
- Maintain proper visual merchandising according to company guidelines; Maintain a safe and clean store environment and implement daily housekeeping duties.
You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
Qualifications
- Minimum 3 years’ experience in Retail Fashion industry with at least 1 in Luxury Sale.
- Bachelor’s Degree or equivalent is preferred.
- Manages his/ her image standards on a high level.
- Strong selling and communication skills are necessary.
- Excellent relationship skills, self-reliant, friendly and patient.
- Organization, professionalism, self-confidence.
- Strong customer service skills.
- Computer skills and Retail management system knowledge.
- Goal oriented approach, multitasking.
- Strong knowledge and/or interest for fashion/luxury industry.
- Fluent English, knowledge of second language is a plus.
Senior Client Advisor [FENDI Bicester village Outlet] employer: FENDI
Contact Detail:
FENDI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Advisor [FENDI Bicester village Outlet]
✨Tip Number 1
Get to know the brand inside out! Research FENDI's history, values, and latest collections. This will not only impress during interviews but also help you connect with clients on a deeper level.
✨Tip Number 2
Practice your selling techniques! Role-play scenarios where you upsell or cross-sell products. The more comfortable you are with these strategies, the better you'll perform in real-life situations.
✨Tip Number 3
Network like a pro! Attend fashion events or connect with industry professionals on LinkedIn. Building relationships can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Client Advisor [FENDI Bicester village Outlet]
Some tips for your application 🫡
Show Your Passion for Luxury: When you're writing your application, let your love for the luxury fashion industry shine through. We want to see how your experience aligns with FENDI's values and how you can contribute to creating that extraordinary client experience.
Highlight Your Sales Skills: Make sure to showcase your sales achievements and any upselling or cross-selling experiences you've had. We’re looking for someone who can hit those performance targets, so don’t be shy about sharing your successes!
Demonstrate Your Client Management Expertise: Talk about your experience in building and nurturing customer relationships. Mention any CRM tools you've used and how you've implemented campaigns to enhance client loyalty. This is key for us at FENDI!
Keep It Professional Yet Personal: While we want your application to be polished and professional, don’t forget to inject a bit of your personality into it. We value friendly and approachable candidates who can connect with our clients on a personal level. Apply through our website and let us get to know the real you!
How to prepare for a job interview at FENDI
✨Know Your FENDI
Before the interview, dive deep into FENDI's history, values, and latest collections. Being able to discuss specific products or campaigns shows your genuine interest and helps you connect with the brand's luxurious image.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully upsold or cross-sold in previous roles. Use metrics to highlight your achievements, like exceeding sales targets or improving customer satisfaction scores, to demonstrate your impact.
✨Master the Art of Client Management
Think about how you’ve built and maintained client relationships in the past. Be ready to discuss your approach to using CRM tools and how you’ve personalised customer experiences to foster loyalty.
✨Dress the Part
As a potential FENDI Ambassador, your appearance matters. Dress in a way that reflects the luxury brand’s aesthetic while also being comfortable. This not only shows your understanding of the brand but also boosts your confidence during the interview.
