At a Glance
- Tasks: Deliver a luxurious experience and engage in upselling for FENDI products.
- Company: Join the prestigious FENDI brand and be an ambassador of luxury.
- Benefits: Competitive salary, employee discounts, and opportunities for growth in the fashion industry.
- Other info: Passion for fashion and strong communication skills are essential.
- Why this job: Be part of a dynamic team and create unforgettable experiences for clients.
- Qualifications: 3 years in retail fashion, with luxury sales experience preferred.
The predicted salary is between 30000 - 40000 € per year.
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
Main Role & Responsibilities
- Sales Performance
- Engage in upselling, cross selling and multiple selling for all product categories;
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
- Provide customer feedback on products, especially newly launched products.
- Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
- Store Operations
- Perform store duties as assigned by team leaders and management;
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
- Stock Management
- Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance);
- Support during Store stock take and cycle-counts.
- Store Maintenance
- Maintain proper visual merchandising according to company guidelines;
- Maintain a safe and clean store environment and implement daily housekeeping duties;
- You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
Qualifications
- Minimum 3 years' experience in Retail Fashion industry with at least 1 year in Luxury Sale;
- Bachelor's Degree or equivalent is preferred;
- Manages his/her image standards on a high level;
- Strong selling and communication skills are necessary;
- Excellent relationships skills, self-reliant, friendly and patient;
- Organization, professionalism, self-confidence;
- Strong customer service skills;
- Computer skills and Retail management system knowledge;
- Goal oriented approach, multitasking;
- Strong knowledge and/or interest for fashion/luxury industry;
- Fluent English, knowledge of second language is a plus.
Client Advisor in Bicester employer: FENDI
FENDI is an exceptional employer that prides itself on creating a luxurious and rewarding work environment for its Client Advisors. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring our team members excel in their roles while fostering a culture of collaboration and excellence. Located in a vibrant retail setting, our employees enjoy the unique advantage of being part of a prestigious brand that values creativity, customer relationships, and a commitment to delivering extraordinary experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor in Bicester
✨Tip Number 1
Get to know the company inside out! Research FENDI's values, products, and recent campaigns. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your strong selling and communication skills, as these are key for a Client Advisor role.
✨Tip Number 3
Network like a pro! Connect with current or former FENDI employees on LinkedIn. They might share insider tips or even refer you for the position, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Advisor in Bicester
Some tips for your application 🫡
Show Your Passion for Luxury:When you're writing your application, let your love for the luxury fashion industry shine through. We want to see how your experience aligns with our mission of providing an extraordinary client experience.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Client Advisor role. Highlight your relevant experience in retail fashion and any specific achievements that demonstrate your sales performance and customer service skills.
Be Professional Yet Personal:While we appreciate professionalism, don’t be afraid to inject a bit of your personality into your application. We’re looking for someone who can connect with clients on a personal level, so show us how you do that in your writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at FENDI
✨Know Your FENDI
Before the interview, dive deep into FENDI's history, values, and latest collections. Being able to discuss specific products or campaigns shows your genuine interest and helps you connect with the brand's luxurious image.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully upsold or cross-sold in previous roles. Use metrics to highlight your achievements, like exceeding sales targets or improving customer satisfaction scores, to demonstrate your impact.
✨Master the Art of Customer Relations
Think of ways you've built strong relationships with clients in the past. Be ready to share stories that illustrate your ability to nurture loyalty and provide a personalised experience, as this is key for a Client Advisor role.
✨Dress to Impress
Since you're applying for a luxury brand, your appearance matters. Dress in a way that reflects FENDI's style and sophistication. This not only shows your understanding of the brand but also sets the tone for a professional interaction.
