At a Glance
- Tasks: Deliver a luxurious shopping experience and engage in upselling for FENDI menswear.
- Company: Join the prestigious FENDI team in London, known for luxury and style.
- Benefits: Competitive salary, employee discounts, and opportunities for career advancement.
- Other info: Dynamic work environment with a focus on personal growth and professional development.
- Why this job: Be a FENDI Ambassador and shape unforgettable customer experiences in fashion.
- Qualifications: 5+ years in retail fashion, with luxury sales and menswear expertise.
The predicted salary is between 20000 - 25000 £ per year.
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
Main role & responsibilities
- Engage in upselling, cross selling and multiple selling for all product categories;
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
- Provide customer feedback on products, especially newly launched products.
Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
Store Operations
- Perform store duties as assigned by team leaders and management;
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
Stock Management
- Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines;
- Support during Store stock take and cycle-counts.
Store Maintenance
- Maintain proper visual merchandising according to company guidelines;
- Maintain a safe and clean store environment and implement daily housekeeping duties;
- You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
Profile:
- Minimum 5 years’ experience in Retail Fashion industry with at least 2 in Luxury Sale;
- Menswear category experience is essential and strong professional expertise in this category is an advantage;
- Bachelor’s Degree or equivalent is preferred;
- Manages his/ her image standards on a high level;
- Strong selling and communication skills are necessary;
- Excellent relationships skills, self-reliant, friendly and patient;
- Organization, professionalism, self-confidence;
- Computer skills and Retail management system knowledge;
- Goal oriented approach, multitasking;
- Strong knowledge and/or interest for fashion/luxury industry;
- Fluent English, knowledge of other languages is a plus.
Senior or Client Advisor Menswear [FENDI London Stores] employer: Fendi Italia Srl
FENDI is an exceptional employer that offers a vibrant and luxurious work environment in the heart of London, where employees are empowered to deliver extraordinary customer experiences. With a strong focus on professional development, FENDI provides ample opportunities for growth within the luxury fashion sector, alongside a supportive team culture that values creativity and excellence. Employees enjoy competitive benefits and the unique advantage of being part of a prestigious brand that is synonymous with quality and innovation.
