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- Tasks: Deliver a luxurious experience and achieve sales targets as a FENDI Ambassador.
- Company: Join the prestigious FENDI team in London, known for luxury and style.
- Benefits: Competitive salary, employee discounts, and opportunities for career advancement.
- Other info: Dynamic work environment with a focus on personal growth and professional development.
- Why this job: Be part of a luxury brand and build lasting relationships with clients.
- Qualifications: 5+ years in retail fashion, with 2+ years in luxury sales, especially menswear.
The predicted salary is between 35000 - 45000 £ per year.
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
MAIN ROLE
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager.
- Provide customer feedback on products, especially newly launched products.
Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided.
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set.
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
Store Operations
- Perform store duties as assigned by team leaders and management.
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
Stock Management
- Maintain inventory accuracy by properly receiving, displaying and storing merchandise according to company guidelines.
- Support during Store stock take and cycle-counts.
Store Maintenance
- Maintain proper visual merchandising according to company guidelines.
- Maintain a safe and clean store environment and implement daily housekeeping duties.
- You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
Profile:
- Minimum 5 years’ experience in Retail Fashion industry with at least 2 in Luxury Sale.
- Menswear category experience is essential and strong professional expertise in this category is an advantage.
- Bachelor’s Degree or equivalent is preferred.
- Manages his/ her image standards on a high level.
- Strong selling and communication skills are necessary.
- Excellent relationship skills, self-reliant, friendly and patient.
- Organization, professionalism, self-confidence.
- Computer skills and Retail management system knowledge.
- Goal oriented approach, multitasking.
- Strong knowledge and/or interest for fashion/luxury industry.
- Fluent English, knowledge of other languages is a plus.
Senior or Client Advisor MEN'S RTW [FENDI London Stores] employer: Fendi Italia Srl
Contact Detail:
Fendi Italia Srl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior or Client Advisor MEN'S RTW [FENDI London Stores]
✨Tip Number 1
Get to know the brand inside out! FENDI is all about luxury and style, so immerse yourself in their collections and values. This will not only help you stand out during interviews but also show your genuine passion for the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn and ask them about their experiences. They might share insider tips that could give you an edge when applying through our website.
✨Tip Number 3
Practice your selling skills! Since the role involves achieving sales targets, think of ways to demonstrate your ability to connect with customers and provide exceptional service. Role-play scenarios can be super helpful!
✨Tip Number 4
Be ready to showcase your CRM knowledge! Familiarise yourself with customer relationship management tools, as they’re crucial for nurturing client relationships. Highlight any relevant experience during your interview to impress the hiring team.
We think you need these skills to ace Senior or Client Advisor MEN'S RTW [FENDI London Stores]
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for the fashion and luxury industry shine through. We want to see how your experience aligns with our brand values and how you can contribute to creating that extraordinary FENDI experience for our clients.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your relevant experience in menswear and luxury sales, and don’t forget to mention any CRM tools you’ve mastered. We appreciate a personal touch that shows you’ve done your homework!
Quantify Your Achievements: Use numbers to showcase your success in previous roles. Whether it’s sales targets you’ve exceeded or customer satisfaction ratings, we love seeing concrete examples of how you’ve made an impact in your past positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what makes FENDI special!
How to prepare for a job interview at Fendi Italia Srl
✨Know Your FENDI
Before the interview, dive deep into FENDI's history, values, and latest collections. Being able to discuss specific products or campaigns shows your genuine interest and helps you connect with the brand's luxurious image.
✨Showcase Your Sales Skills
Prepare examples from your past experiences where you've successfully met sales targets or enhanced customer relationships. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements.
✨Master the CRM Tools
Familiarise yourself with common CRM tools used in retail. Be ready to discuss how you've used these systems to manage customer relationships and improve service quality in your previous roles.
✨Dress to Impress
As a potential FENDI Ambassador, your appearance matters. Dress in a way that reflects the luxury brand's aesthetic while also being comfortable. This not only shows your understanding of the fashion industry but also sets a positive tone for the interview.