At a Glance
- Tasks: Deliver a luxurious experience and engage in upselling for FENDI products.
- Company: Join the prestigious FENDI brand at Bicester Village Outlet.
- Benefits: Competitive salary, employee discounts, and a vibrant work environment.
- Other info: Dynamic team atmosphere with opportunities for personal growth.
- Why this job: Be a FENDI Ambassador and connect with fashion enthusiasts daily.
- Qualifications: 3+ years in retail fashion, luxury sales experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
Responsibilities
- Engage in upselling, cross selling and multiple selling for all product categories;
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
- Provide customer feedback on products, especially newly launched products.
Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
Store Operations
- Perform store duties as assigned by team leaders and management;
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
Stock Management
- Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance);
- Support during Store stock take and cycle-counts.
Store Maintenance
- Maintain proper visual merchandising according to company guidelines;
- Maintain a safe and clean store environment and implement daily housekeeping duties;
- You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
Profile
- Minimum 3 years’ experience in Retail Fashion industry with at least 1 year in Luxury Sale;
- Bachelor’s Degree or equivalent is preferred;
- Manages his/ her image standards on a high level;
- Strong selling and communication skills are necessary;
- Excellent relationships skills, self-reliant, friendly and patient;
- Organization, professionalism, self-confidence;
- Computer skills and Retail management system knowledge;
- Goal oriented approach, multitasking;
- Strong knowledge and/or interest for fashion/luxury industry;
- Fluent English, knowledge of second language is a plus.
Senior or Client Advisor [FENDI Bicester village Outlet] employer: Fendi Italia Srl
FENDI Bicester Village Outlet is an exceptional employer that offers a vibrant and luxurious work environment, perfect for those passionate about fashion and customer service. With a strong emphasis on employee growth, FENDI provides comprehensive training and development opportunities, ensuring that team members can thrive in their roles while enjoying a supportive and collaborative culture. Located in the prestigious Bicester Village, employees benefit from a unique retail experience that attracts high-end clientele, making every day rewarding and engaging.
StudySmarter Expert Advice🤫
We think this is how you could land Senior or Client Advisor [FENDI Bicester village Outlet]
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with FENDI's latest collections and their unique selling points. This will help you engage confidently with customers and showcase your passion for luxury fashion.
✨Tip Number 2
Practice your upselling and cross-selling techniques. Think of creative ways to suggest complementary products that enhance the customer's experience. Remember, it’s all about making them feel special and understood!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Senior or Client Advisor [FENDI Bicester village Outlet]
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for the luxury fashion industry shine through. We want to see how your experience aligns with FENDI's values and how you can contribute to creating that extraordinary customer experience.
Highlight Relevant Experience:Make sure to emphasise your retail fashion experience, especially in luxury sales. We’re looking for candidates who can demonstrate their ability to engage customers and meet performance targets, so don’t hold back on those achievements!
Be Personable and Professional:Your written application should reflect your personality. We value strong communication skills, so write in a friendly yet professional tone. Show us that you can connect with clients and build lasting relationships.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy and ready to embrace our company systems!
How to prepare for a job interview at Fendi Italia Srl
✨Know Your FENDI
Before the interview, dive deep into FENDI's history, values, and latest collections. Being able to discuss specific products or campaigns shows your genuine interest and helps you connect with the brand's luxurious image.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully upsold or cross-sold in previous roles. Use metrics to highlight your achievements, like exceeding sales targets or improving customer satisfaction scores, to demonstrate your capability as a Senior or Client Advisor.
✨Master the Art of Customer Relations
Think of ways you've built strong relationships with clients in the past. Be ready to share stories that illustrate your ability to nurture loyalty and provide exceptional service, as this is key for a role focused on client management.
✨Dress to Impress
Since you're applying for a luxury brand, your appearance matters. Dress in a way that reflects FENDI's style and sophistication. This not only shows your understanding of the brand but also sets the tone for the luxurious experience you aim to provide.
