Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver a luxurious experience while engaging in upselling and managing client relationships.
- Company: Join FENDI, a prestigious luxury fashion brand known for its exceptional quality.
- Benefits: Competitive salary, employee discounts, and opportunities for career advancement.
- Why this job: Be a FENDI Ambassador and make a real impact in the luxury retail world.
- Qualifications: 5+ years in retail fashion, with strong expertise in menswear and luxury sales.
- Other info: Dynamic work environment with a focus on personal growth and professional development.
The predicted salary is between 36000 - 60000 £ per year.
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
MAIN ROLE & RESPONSIBILITIES
- Engage in upselling, cross selling and multiple selling for all product categories;
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
- Provide customer feedback on products, especially newly launched products.
Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
Store Operations
- Perform store duties as assigned by team leaders and management;
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
Stock Management
- Maintain inventory accuracy by properly receiving, displaying and storing merchandise according to company guidelines;
- Support during Store stock take and cycle-counts.
Store Maintenance
- Maintain proper visual merchandising according to company guidelines;
- Maintain a safe and clean store environment and implement daily housekeeping duties.
You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
Profile
- Minimum 5 years’ experience in Retail Fashion industry with at least 2 in Luxury Sale;
- Menswear category experience is essential and strong professional expertise in this category is an advantage;
- Bachelor’s Degree or equivalent is preferred;
- Manages his/ her image standards on a high level;
- Strong selling and communication skills are necessary;
- Excellent relationship skills, self-reliant, friendly and patient;
- Organization, professionalism, self-confidence;
- Computer skills and Retail management system knowledge;
- Goal oriented approach, multitasking;
- Strong knowledge and/or interest for fashion/luxury industry;
- Fluent English, knowledge of other languages is a plus.
Senior Client Advisor Men\'s RTW [FENDI Sloane Boutique London] employer: Fendi Italia Srl
Contact Detail:
Fendi Italia Srl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Advisor Men\'s RTW [FENDI Sloane Boutique London]
✨Tip Number 1
Get to know the brand inside out! Research FENDI's history, values, and latest collections. This will not only impress during interviews but also help you connect with clients on a deeper level.
✨Tip Number 2
Practice your selling techniques! Role-play scenarios where you upsell or cross-sell products. The more comfortable you are with these skills, the more natural it will feel when you're engaging with customers.
✨Tip Number 3
Network like a pro! Attend fashion events or connect with industry professionals on LinkedIn. Building relationships can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Client Advisor Men\'s RTW [FENDI Sloane Boutique London]
Some tips for your application 🫡
Show Your Passion for Luxury Fashion: When writing your application, let your love for luxury fashion shine through! Share specific experiences that highlight your knowledge of the industry and your enthusiasm for brands like FENDI. We want to see how you connect with the brand's values.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your experience in menswear and luxury sales, and don’t forget to mention any CRM tools you’ve used. We appreciate when candidates take the time to align their skills with what we’re looking for!
Quantify Your Achievements: Use numbers to showcase your success in previous roles. Whether it’s sales targets you’ve exceeded or customer satisfaction ratings, we love seeing concrete evidence of your achievements. It helps us understand the impact you could have at FENDI!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the FENDI family. Don’t miss out on this opportunity!
How to prepare for a job interview at Fendi Italia Srl
✨Know Your FENDI Inside Out
Before the interview, dive deep into FENDI's history, values, and latest collections. Being able to discuss specific products and their unique features will show your passion for the brand and help you connect with the interviewers.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully upsold or cross-sold in previous roles. Use metrics to highlight your achievements, like exceeding sales targets or improving customer satisfaction scores, to demonstrate your capability in driving sales.
✨Master the Art of Client Management
Think about how you can strengthen customer relationships. Be ready to discuss your experience with CRM tools and how you've used them to enhance client interactions. This will show that you understand the importance of nurturing a loyal customer base.
✨Dress to Impress
As a potential FENDI Ambassador, your appearance matters. Dress in a way that reflects the luxury brand's image while also showcasing your personal style. This not only demonstrates your understanding of the fashion industry but also sets the tone for a professional yet stylish interaction.
