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For Companies At a Glance
- Tasks: Deliver a luxurious shopping experience and manage client relationships at FENDI.
- Company: Join the prestigious FENDI team at Harrods in London.
- Benefits: Competitive salary, employee discounts, and opportunities for career advancement.
- Why this job: Be a fashion ambassador and shape the luxury retail experience.
- Qualifications: 5+ years in retail fashion, with luxury sales experience preferred.
- Other info: Dynamic environment with a focus on personal style and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
Main Role
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager.
- Provide customer feedback on products, especially newly launched products.
Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided.
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set.
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
Store Operations
- Perform store duties as assigned by team leaders and management.
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
Stock Management
- Maintain inventory accuracy by properly receiving, displaying and storing merchandise according to company guidelines.
- Support during Store stock take and cycle-counts.
Store Maintenance
- Maintain proper visual merchandising according to company guidelines.
- Maintain a safe and clean store environment and implement daily housekeeping duties.
- You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
Profile
- Minimum of 5 years’ experience in the Retail Fashion industry, with at least 2 years in luxury sales.
- Experience in the Ladies' ready-to-wear (RTW) category is essential.
- Strong professional expertise in this category, a passion for outfit creation, and excellent styling skills are advantageous.
- Bachelor’s Degree or equivalent is preferred.
- Manages his/her image standards on a high level.
- Strong selling and communication skills are necessary.
- Excellent relationship skills, self-reliant, friendly and patient.
- Organization, professionalism, self-confidence.
- Computer skills and Retail management system knowledge.
- Goal oriented approach, multitasking.
- Strong knowledge and/or interest for fashion/luxury industry.
- Fluent English, knowledge of other languages is a plus.
Senior Client Advisor Ladies RTW [FENDI HARRODS London] employer: Fendi Italia Srl
Contact Detail:
Fendi Italia Srl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Advisor Ladies RTW [FENDI HARRODS London]
✨Tip Number 1
Network like a pro! Reach out to your connections in the fashion industry, especially those who have experience with luxury brands. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your passion for fashion! When you get the chance to meet potential employers, whether at events or interviews, make sure to share your insights on the latest trends and how they relate to FENDI's offerings.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common questions related to client management and sales strategies. This will help you articulate your experience and demonstrate your expertise in luxury retail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the FENDI family.
We think you need these skills to ace Senior Client Advisor Ladies RTW [FENDI HARRODS London]
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for the fashion industry shine through! Share your experiences and how they relate to luxury retail, especially in Ladies RTW. We want to see that you’re not just looking for a job, but that you genuinely care about the brand and the products.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your relevant experience in luxury sales and client management. We appreciate when candidates take the time to align their skills with what we’re looking for, so don’t hold back!
Be Specific About Your Achievements: Quantify your successes where possible! If you've hit sales targets or improved customer satisfaction scores, mention those numbers. We love seeing concrete examples of how you've excelled in previous roles, as it gives us a clearer picture of what you can bring to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows that you’re proactive and keen on joining our fabulous team at FENDI!
How to prepare for a job interview at Fendi Italia Srl
✨Know Your FENDI Inside Out
Before the interview, dive deep into FENDI's history, values, and latest collections. Being able to discuss specific products, especially in the Ladies RTW category, will show your passion and expertise, making you stand out as a candidate.
✨Showcase Your Sales Skills
Prepare to share specific examples of how you've met or exceeded sales targets in previous roles. Highlight your experience with CRM tools and how you've used them to build customer relationships and drive sales, as this is crucial for the Senior Client Advisor role.
✨Demonstrate Your Styling Expertise
Bring along a portfolio or examples of your styling work, especially outfits you've created. This will not only showcase your skills but also your understanding of the luxury fashion market, which is key for this position.
✨Practice Your Communication
Since strong communication skills are essential, practice articulating your thoughts clearly and confidently. Role-play common interview questions with a friend, focusing on how you can provide that extraordinary and luxurious experience to clients.
