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For Companies At a Glance
- Tasks: Deliver a luxurious experience and build strong client relationships at FENDI.
- Company: Join the prestigious FENDI brand known for its elegance and innovation.
- Benefits: Competitive salary, employee discounts, and opportunities for career advancement.
- Why this job: Be part of a luxury fashion icon and make a real impact on customer experiences.
- Qualifications: 5 years in retail fashion, with luxury sales experience preferred.
- Other info: Dynamic work environment with a focus on personal growth and style.
The predicted salary is between 36000 - 60000 £ per year.
Reference
FEND04154
Job title
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
Responsibilities
- Engage in upselling, cross selling and multiple selling for all product categories
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager
- Provide customer feedback on products, especially newly launched products
Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer
Store Operations
- Perform store duties as assigned by team leaders and management
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input
Stock Management
- Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance)
- Support during Store stock take and cycle-counts
Store Maintenance
- Maintain proper visual merchandising according to company guidelines
- Maintain a safe and clean store environment and implement daily housekeeping duties
- You may also be required to carry out any other duties within your capacity, which the Company may reasonably require
Profile
- Minimum of 5 years’ experience in the Retail Fashion industry, with at least 2 years in luxury sales
- Bachelor’s Degree or equivalent is preferred
- Manages his/ her image standards on a high level
- Strong selling and communication skills are necessary
- Excellent relationships skills, self-reliant, friendly and patient
- Organization, professionalism, self-confidence
- Computer skills and Retail management system knowledge
- Goal oriented approach, multitasking
- Strong knowledge and/or interest for fashion/luxury industry
- Fluent English, knowledge of other languages is a plus
#J-18808-Ljbffr
Senior Client Advisor [FENDI SLOANE BOUTIQUE] employer: Fendi Italia Srl
Contact Detail:
Fendi Italia Srl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Advisor [FENDI SLOANE BOUTIQUE]
✨Tip Number 1
Get to know the brand inside out! Research FENDI's history, values, and latest collections. This will not only impress during interviews but also help you connect with clients on a deeper level.
✨Tip Number 2
Practice your selling techniques! Role-play with friends or family to refine your upselling and cross-selling skills. The more comfortable you are, the better you'll perform in real-life scenarios.
✨Tip Number 3
Network like a pro! Attend fashion events or connect with industry professionals on LinkedIn. Building relationships can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Client Advisor [FENDI SLOANE BOUTIQUE]
Some tips for your application 🫡
Show Your Passion for Luxury: When you're writing your application, let your love for the luxury fashion industry shine through. We want to see how your experience aligns with FENDI's values and how you can bring that extraordinary touch to our clients.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your relevant experience in retail fashion and luxury sales, and don’t forget to mention any CRM tools you’ve mastered. We love seeing how you fit into our world!
Be Specific About Your Achievements: Quantify your successes! If you've hit sales targets or improved customer satisfaction, share those numbers. We’re all about results, so show us how you’ve made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the FENDI family!
How to prepare for a job interview at Fendi Italia Srl
✨Know Your FENDI Inside Out
Before the interview, dive deep into FENDI's history, values, and latest collections. Being able to discuss specific products and how they align with the brand's luxury image will show your genuine interest and knowledge.
✨Showcase Your Sales Skills
Prepare examples of your past sales achievements, especially in luxury retail. Be ready to discuss how you've successfully upsold or cross-sold products, and how you’ve met or exceeded KPIs in previous roles.
✨Demonstrate Client Management Expertise
Think of scenarios where you've built strong customer relationships or handled difficult situations. Highlight your experience with CRM tools and how you've used them to enhance customer loyalty and satisfaction.
✨Dress the Part
As a potential FENDI Ambassador, your appearance matters. Dress in a way that reflects the luxury brand's aesthetic. This not only shows your understanding of the brand but also sets the tone for the kind of service you aim to provide.