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For Companies At a Glance
- Tasks: Deliver a luxurious experience while engaging in upselling and managing customer relationships.
- Company: Join FENDI, a prestigious luxury fashion brand known for its exceptional quality and style.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Be part of a renowned brand, enhance your sales skills, and connect with fashion enthusiasts.
- Qualifications: 3 years in retail fashion, 1 year in luxury sales, and a passion for the industry.
- Other info: Fluency in English is essential; knowledge of a second language is a bonus.
The predicted salary is between 36000 - 60000 £ per year.
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
MAIN ROLE & RESPONSIBILITIES
- Engage in upselling, cross selling and multiple selling for all product categories;
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
- Provide customer feedback on products, especially newly launched products.
Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
Store Operations
- Perform store duties as assigned by team leaders and management;
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
Stock Management
- Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance);
- Support during Store stock take and cycle-counts.
Store Maintenance
- Maintain proper visual merchandising according to company guidelines;
- Maintain a safe and clean store environment and implement daily housekeeping duties;
- You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
Profile:
- Minimum 3 years’ experience in Retail Fashion industry with at least 1 in Luxury Sale;
- Bachelor’s Degree or equivalent is preferred;
- Manages his/ her image standards on a high level;
- Strong selling and communication skills are necessary;
- Excellent relationships skills, self-reliant, friendly and patient;
- Organization, professionalism, self-confidence;
- Computer skills and Retail management system knowledge;
- Goal oriented approach, multitasking;
- Strong knowledge and/or interest for fashion/luxury industry;
- Fluent English, knowledge of second language is a plus.
Senior Client Advisor [FENDI Bicester village Outlet] employer: Fendi Italia Srl
Contact Detail:
Fendi Italia Srl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Advisor [FENDI Bicester village Outlet]
✨Tip Number 1
Familiarise yourself with FENDI's brand values and product lines. Understanding the luxury market and what sets FENDI apart will help you engage more effectively with clients and demonstrate your passion for the brand.
✨Tip Number 2
Practice your upselling and cross-selling techniques. Think of creative ways to suggest complementary products that enhance the customer experience, as this is a key responsibility in the role.
✨Tip Number 3
Network within the luxury retail industry. Attend events or join online forums where you can connect with current or former employees of FENDI or similar brands to gain insights and tips on the company culture.
✨Tip Number 4
Showcase your customer relationship management skills. Be prepared to discuss how you've successfully built and maintained client relationships in previous roles, as this will be crucial for nurturing FENDI's loyal customer base.
We think you need these skills to ace Senior Client Advisor [FENDI Bicester village Outlet]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the retail fashion industry, especially any luxury sales roles. Emphasise your achievements in upselling and customer relationship management.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the FENDI brand and the luxury fashion industry. Mention specific experiences that demonstrate your ability to provide exceptional customer service and meet sales targets.
Showcase Your Skills: Clearly outline your strong selling and communication skills in your application. Provide examples of how you've successfully managed customer relationships and implemented CRM tools in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial in the luxury retail sector.
How to prepare for a job interview at Fendi Italia Srl
✨Showcase Your Luxury Retail Experience
Make sure to highlight your previous experience in the luxury retail sector. Discuss specific examples where you successfully engaged customers and achieved sales targets, as this will demonstrate your capability to excel in a high-end environment.
✨Demonstrate Your CRM Knowledge
Familiarise yourself with customer relationship management tools and be prepared to discuss how you've used them in past roles. Mention any campaigns you've implemented or how you've nurtured client relationships to show your understanding of the importance of CRM in luxury retail.
✨Emphasise Your Communication Skills
As a Senior Client Advisor, strong communication skills are essential. Be ready to provide examples of how you've effectively communicated with clients to enhance their shopping experience, and how you've handled any challenging situations with professionalism and patience.
✨Express Your Passion for Fashion
Show your enthusiasm for the fashion and luxury industry during the interview. Discuss current trends, your favourite brands, and why you admire FENDI specifically. This passion can set you apart from other candidates and demonstrate your commitment to the role.
