At a Glance
- Tasks: Deliver a luxurious experience and engage in upselling for FENDI products.
- Company: Join the prestigious FENDI brand at Bicester Village Outlet.
- Benefits: Competitive salary, employee discounts, and a vibrant work environment.
- Other info: Dynamic team atmosphere with opportunities for personal and professional growth.
- Why this job: Be part of a luxury brand and build lasting relationships with clients.
- Qualifications: 3+ years in retail fashion, strong communication, and a passion for luxury.
The predicted salary is between 30000 - 40000 £ per year.
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
MAIN ROLE & RESPONSIBILITIES
- Engage in upselling, cross selling and multiple selling for all product categories;
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
- Provide customer feedback on products, especially newly launched products.
Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
Store Operations
- Perform store duties as assigned by team leaders and management;
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
Stock Management
- Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines;
- Support during Store stock take and cycle-counts.
Store Maintenance
- Maintain proper visual merchandising according to company guidelines;
- Maintain a safe and clean store environment and implement daily housekeeping duties;
- You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
Profile:
- Minimum 3 years’ experience in Retail Fashion industry with at least 1 in Luxury Sale;
- Bachelor’s Degree or equivalent is preferred;
- Manages his/ her image standards on a high level;
- Strong selling and communication skills are necessary;
- Excellent relationships skills, self‑reliant, friendly and patient;
- Organization, professionalism, self‑confidence;
- Computer skills and Retail management system knowledge;
- Goal oriented approach, multitasking;
- Strong knowledge and/or interest for fashion/luxury industry;
- Fluent English, knowledge of second language is a plus.
Senior Client Advisor [FENDI Bicester village Outlet] employer: Fendi Italia Srl
FENDI offers an exceptional work environment at the Bicester Village Outlet, where employees are empowered to deliver a luxurious experience to clients. With a strong focus on employee growth, FENDI provides comprehensive training and development opportunities, fostering a culture of excellence and collaboration. The vibrant atmosphere of Bicester Village, coupled with competitive benefits and a commitment to maintaining high standards, makes FENDI an outstanding employer for those passionate about the luxury fashion industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Advisor [FENDI Bicester village Outlet]
✨Tip Number 1
Get to know the brand inside out! Research FENDI's history, values, and latest collections. This will not only impress during interviews but also help you connect with clients on a deeper level.
✨Tip Number 2
Practice your selling techniques! Role-play scenarios where you upsell or cross-sell products. The more comfortable you are with these skills, the more natural it will feel when you're engaging with customers.
✨Tip Number 3
Network like a pro! Attend fashion events or connect with industry professionals on LinkedIn. Building relationships can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Client Advisor [FENDI Bicester village Outlet]
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for the luxury fashion industry shine through. We want to see how your experience aligns with FENDI's values and how you can contribute to creating that extraordinary client experience.
Highlight Your Sales Skills:Make sure to emphasise your sales achievements and any experience with upselling or cross-selling. We’re looking for someone who can not only meet but exceed performance targets, so share those success stories!
Demonstrate Your Client Management Expertise:Talk about your experience in building and nurturing customer relationships. We value strong communication skills, so give examples of how you've used CRM tools to enhance client interactions and loyalty.
Keep It Professional Yet Personal:While we want your application to be polished, don’t forget to inject a bit of your personality into it. Show us how you can maintain professionalism while providing that personal touch that FENDI clients expect. And remember, apply through our website for the best chance!
How to prepare for a job interview at Fendi Italia Srl
✨Know Your FENDI Inside Out
Before the interview, dive deep into FENDI's history, values, and product lines. Familiarise yourself with their latest collections and any recent news about the brand. This will not only show your passion for the luxury fashion industry but also help you engage in meaningful conversations during the interview.
✨Showcase Your Sales Skills
Prepare specific examples of how you've successfully upsold or cross-sold products in previous roles. Use metrics to highlight your achievements, like exceeding sales targets or improving customer satisfaction scores. This will demonstrate your ability to meet performance targets and contribute to the store's success.
✨Demonstrate Customer Relationship Management Expertise
Be ready to discuss your experience with CRM tools and how you've used them to enhance customer relationships. Share examples of how you've nurtured a loyal customer base and implemented successful CRM campaigns. This will show that you understand the importance of client management in a luxury retail environment.
✨Dress the Part
As a potential FENDI Ambassador, your appearance matters. Dress in a way that reflects the brand's luxury image while still being comfortable. This not only shows your understanding of the fashion industry but also sets the tone for the professional image you aim to project as part of the team.
