At a Glance
- Tasks: Lead a luxury store, drive sales, and inspire your team to excel.
- Company: Join FENDI, a prestigious brand known for its craftsmanship and creativity.
- Benefits: Competitive salary, career development, and a vibrant work environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be a part of a luxury brand and shape customer experiences.
- Qualifications: 10+ years in management, strong communication, and a passion for fashion.
The predicted salary is between 29700 - 36300 £ per year.
Store Manager [FENDI Manchester, Fixed Term Contract]
Reference
Job title
Store Manager [FENDI Manchester, Fixed Term Contract]
Key Mission of the Store Manager is to successfully lead the Store by ensuring that all standards in terms of performance, processes and team management are compliant with FENDI values and guidelines.
The Store Manager will be responsible for the business development and targets achievement by building up a loyal client base through the promotion of FENDI history, craftmanship, quality of materials and creativity.
Job responsibilities
- Main Responsibilities
- Monitor and achieve store performance with relevant KPIs
- Assist in the selling process
- Conduct a brief every day and animate the brief with a "Team Board"
- Analyse the business, propose, and implement action plans to improve results, generate sales for each product category also by promoting cross-selling
- Demonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIs
- Be aware of local trading environment and its impact on our sales, including competitors' trading activities
- Manage and supervise the team in the correct execution of all company operating and stock procedures
- Manage customer service quality, to meet client's expectations by offering excellent customer service standards
- To develop loyal FENDI clients and implement appropriate CRM tools and clienteling actions including in-store events
- Act as brand ambassador to strengthen/build relationships with VIP clients
- Improve Mystery Shopper Results with action plans
- Manage sales force to achieve sales goals effectively and clearly assign their day-to-day tasks
- Motivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relations
- Enhance individual's performance by discussing individual performance every month, daily coaching
- Work with HR Dept. in recruiting the most qualified applicants to meet the store needs
- Supervise store personnel and enforce Company policies while adhering to proper procedures regarding disciplinary action
- Ensure the proper management of staffing roster to provide appropriate store coverage
- Set up In-Store training routine
- Conduct Induction Training for new joiners and mentoring exercises
- Identify individual and team training needs to develop Talents and communicate these needs to HR Department
- Manage day-to-day needs and administration
- Review and submit sales and operational reports to management in adherence to company's KPIs and policies
- Inform management of decisions and procedures relating to business made at store level and any staff issues
- Take necessary actions to effectively control costs and ensure efficient operation in the store
- Ensure that FENDI's standards are applied and maintained at all times across the customer service, internal control and back-office activities (stocks, administration, etc.)
- Ensure that Visual Merchandising is consistent with Company standards and display is always the best, aligned with sales performance
Profile
- +10 years' experience in Managerial role
- Bachelor's Degree or Master's Degree is preferred
- Manages his/ her image standards on a high level
- Strong selling and communication skills are necessary
- Administration and financial skills
- Excellent relationships skills
- Leadership, confidence, organization, professionalism
- Computer skills and Retail management system knowledge
- Goal oriented, multitasking
- Strong knowledge and/or interest for fashion/luxury industry
- English mandatory, knowledge of additional languages is a plus
- #J-18808-Ljbffr
Store Manager [FENDI Manchester, Fixed Term Contract] employer: Fendi Italia Srl
FENDI London Stores offers an exceptional work environment where luxury meets creativity, making it an outstanding employer for those passionate about fashion retail. With a strong emphasis on employee development and a culture that celebrates individuality, team members are encouraged to grow their skills while delivering unparalleled client experiences. Located in the heart of London, employees enjoy a vibrant atmosphere and the unique opportunity to work with a prestigious brand known for its commitment to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager [FENDI Manchester, Fixed Term Contract]
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Fendi Italia Srl, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Fendi Italia Srl!
We think you need these skills to ace Store Manager [FENDI Manchester, Fixed Term Contract]
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Fendi Italia Srl, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Fendi Italia Srl and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Fendi Italia Srl that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Fendi Italia Srl
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
