At a Glance
- Tasks: Deliver a luxurious experience while engaging in upselling and managing customer relationships.
- Company: Join the prestigious FENDI team at Sloane Boutique in London.
- Benefits: Competitive salary, employee discounts, and opportunities for career advancement.
- Why this job: Be a FENDI Ambassador and create unforgettable moments for clients.
- Qualifications: Experience in retail sales and strong customer service skills required.
- Other info: Dynamic work environment with a focus on personal growth and luxury branding.
The predicted salary is between 36000 - 60000 £ per year.
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
MAIN ROLE & RESPONSIBILITIES
- Engage in upselling, cross selling and multiple selling for all product categories;
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
- Provide customer feedback on products, especially newly launched products.
Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
Store Operations
- Perform store duties as assigned by team leaders and management;
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock.
Senior Client Advisor Men\'s RTW [FENDI Sloane Boutique London] employer: Fendi Italia Srl
Contact Detail:
Fendi Italia Srl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Advisor Men\'s RTW [FENDI Sloane Boutique London]
✨Tip Number 1
Network like a pro! Reach out to your connections in the fashion industry, especially those who might have ties to FENDI. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for luxury fashion shine through. Share stories that highlight your experience with client management and upselling – it’s all about making that personal connection.
✨Tip Number 3
Do your homework! Familiarise yourself with FENDI's latest collections and campaigns. Being able to discuss their products knowledgeably will impress the interviewers and show that you're genuinely interested in the brand.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you’re keen on joining the team. Don’t miss out on the chance to be part of something special at FENDI!
We think you need these skills to ace Senior Client Advisor Men\'s RTW [FENDI Sloane Boutique London]
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury brands shine through. We want to see how you connect with FENDI's ethos and how you can bring that passion to our clients.
Highlight Your Sales Skills: Make sure to showcase your experience in upselling and cross-selling. We’re looking for someone who can not only meet but exceed sales targets, so share specific examples of how you've done this in the past.
Demonstrate Client Management Experience: Talk about your experience in building and maintaining client relationships. We value a personal touch, so mention any CRM tools you’ve used and how they helped you nurture customer loyalty.
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through. We want to get a sense of who you are, so feel free to inject a bit of your unique style into your application. And remember, apply through our website!
How to prepare for a job interview at Fendi Italia Srl
✨Know Your FENDI Inside Out
Before the interview, make sure you’re well-versed in FENDI's history, values, and product lines. Familiarise yourself with their latest collections and any recent news about the brand. This will not only show your passion for the brand but also help you engage in meaningful conversations during the interview.
✨Showcase Your Sales Skills
Prepare to discuss specific examples of how you've successfully upsold or cross-sold products in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to meet performance targets and KPIs, which is crucial for the Senior Client Advisor role.
✨Emphasise Customer Relationship Management
Be ready to talk about your experience with CRM tools and how you've used them to enhance customer relationships. Share examples of how you've nurtured a loyal customer base and implemented successful CRM campaigns. This will highlight your understanding of client management, which is key for this position.
✨Dress the Part
As a potential FENDI Ambassador, your appearance matters. Dress in a way that reflects the luxury and sophistication of the brand. This not only shows that you understand the brand's image but also sets a positive tone for the interview. Remember, first impressions count!
