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For Companies At a Glance
- Tasks: Deliver a luxurious shopping experience and engage in upselling across all product categories.
- Company: Join the prestigious FENDI team at Harrods, a leader in luxury fashion.
- Benefits: Competitive salary, employee discounts, and opportunities for career advancement.
- Why this job: Be a FENDI Ambassador and create unforgettable moments for clients in a vibrant environment.
- Qualifications: Experience in retail sales and a passion for luxury fashion.
- Other info: Dynamic role with a focus on customer relationships and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
Main role & responsibilities:
- Engage in upselling, cross selling and multiple selling for all product categories;
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
- Provide customer feedback on products, especially newly launched products.
Client Management:
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
Store Operations:
- Perform store duties as assigned by team leaders and management;
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock.
Senior Client Advisor Ladies RTW [FENDI HARRODS London] employer: Fendi Italia Srl
Contact Detail:
Fendi Italia Srl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Advisor Ladies RTW [FENDI HARRODS London]
✨Tip Number 1
Network like a pro! Reach out to current or former employees at FENDI through LinkedIn or other platforms. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Show off your personality during interviews! FENDI is all about luxury and experience, so let your passion for fashion and customer service shine through. We want to see the real you!
✨Tip Number 3
Prepare for role-play scenarios! As a Senior Client Advisor, you’ll need to demonstrate your upselling and customer management skills. Practise with a friend to nail those responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Client Advisor Ladies RTW [FENDI HARRODS London]
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury fashion shine through. We want to see how you connect with the FENDI brand and what makes you excited about providing an extraordinary experience to clients.
Highlight Your Sales Skills: Make sure to showcase your upselling and cross-selling abilities in your application. We’re looking for someone who can not only meet but exceed performance targets, so share any relevant achievements or experiences that demonstrate your sales prowess.
Emphasise Customer Relationships: Client management is key in this role, so don’t forget to mention your experience in nurturing customer relationships. We want to know how you’ve used CRM tools effectively to build loyalty and enhance the customer experience.
Keep It Professional Yet Personal: While we appreciate a professional tone, don’t hesitate to inject a bit of your personality into your application. We’re all about that individual human touch, so let us see the real you! Remember to apply through our website for the best chance.
How to prepare for a job interview at Fendi Italia Srl
✨Know Your FENDI Inside Out
Before the interview, dive deep into FENDI's history, values, and product lines. Familiarise yourself with their latest collections, especially in Ladies RTW, so you can speak confidently about them during your chat.
✨Showcase Your Sales Skills
Prepare specific examples of how you've successfully upsold or cross-sold products in previous roles. Highlight your ability to meet performance targets and KPIs, as this will resonate well with the hiring team.
✨Master the Art of Customer Relations
Think of ways you've built strong customer relationships in the past. Be ready to discuss how you would use CRM tools to enhance client experiences and loyalty at FENDI.
✨Dress the Part
As a potential FENDI Ambassador, your appearance matters. Dress elegantly and in line with the brand's luxury image. This not only shows your understanding of the brand but also sets the tone for the luxurious experience you aim to provide.
