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For Companies At a Glance
- Tasks: Lead and develop the department, ensuring top-notch customer service and sales performance.
- Company: Join a prestigious fashion brand in London with a focus on luxury ladies' wear.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Be a key player in a vibrant team, shaping the future of luxury retail.
- Qualifications: 10 years of experience in fashion sales, with 5 years in a supervisory role.
- Other info: Fluency in English is essential; a third language is a bonus!
The predicted salary is between 36000 - 60000 £ per year.
The Department Manager works close to the Store Manager to support the Store's organization and contributes to run properly its own department activities, meeting KPIs and striving to achieve assigned goals. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team, and general day-by-day management.
Job responsibilities
- Category Sales Management and Business Development
- Lead and develop the business of the Department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders.
- Monitor and achieve category department performance with relevant KPIs.
- Analyze the category business, propose and implement action plans to improve results.
- Set category performance target for the team and individual with the Store Manager.
- Be sensitive to competitors' trading activities and give feedback to Store Manager.
- Client Management
- Leverage all clienteling tools to achieve Department and Store business goals.
- Demonstrate as a sales leadership by delivering excellent customer service and implementing clienteling activities.
- Manage customer service quality, to meet customer expectations by offering excellent customer service standards.
- Improve Mystery Shopper Results with action plans.
- Implement appropriate CRM tools and develop loyal customer of particular product category.
- Act as brand category ambassador to educate VIP and new Clients.
- Operations and Visual Merchandising
- Ensure that merchandise is properly managed, displayed, stored and maintained by team.
- Maintain inventory accuracy and shrink rates within company standards.
- Report to Stock Planning and Merchandising team when there is out of stock on best sellers.
- Maintain the Visual Merchandising consistent with Company standards.
- Align periodically visual merchandising and sales performance.
- Make the best out of the display and proximity storage.
- Team Management and Development
- Discuss individual performance every month and coach team members.
- Motivate the team so that they perform at their highest level to meet their individual and store objectives.
- Organize the team in an efficient manner according to business needs and delegate responsibility.
- Translate strategic and business goals into concrete and individual actions and objectives.
- Conduct category training to the team.
- Execute the in-store training routine set by the Store Manager.
Profile
- 10 years' experience including 5 years in a Supervisor role in Fashion/Luxury Sales with exposure to the relevant category.
- Master's Degree or equivalent is preferred.
- Manages his/her image standards on a high level.
- Strong selling and communication skills are necessary.
- Excellent relationship skills, self-reliant.
- Confidence, organizational skills, professionalism.
- Client focus with great business acumen.
- Administration and financial skills.
- Computer skills and Retail management system knowledge.
- Goal oriented approach, multitasking.
- Fluency in English; a third language will be considered a plus.
Department Manager [London - Ladies Ready To Wear employer: Fendi Italia Srl
Contact Detail:
Fendi Italia Srl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager [London - Ladies Ready To Wear
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fashion industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its competitors. Understand their products and customer service approach. This will help you tailor your answers and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your leadership skills and how you can drive sales and improve customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Department Manager [London - Ladies Ready To Wear
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Department Manager role. Highlight your experience in fashion/luxury sales and any relevant KPIs you've achieved. We want to see how you can contribute to our team!
Showcase Your Leadership Skills: In your application, emphasise your leadership experience. Talk about how you've motivated teams and improved performance in previous roles. We love seeing candidates who can inspire others!
Demonstrate Client Focus: Since client management is key for this role, share examples of how you've delivered excellent customer service and built loyal relationships. Show us that you understand the importance of a great customer journey!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Fendi Italia Srl
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to the department manager role. Be ready to discuss how you've previously met or exceeded these metrics in your past positions. This shows you understand the business side of things and can drive results.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills, especially in team management and development. Think about times when you motivated your team or handled conflicts effectively. This will demonstrate your ability to lead a team towards achieving store objectives.
✨Client-Centric Mindset
Since client management is crucial, come equipped with examples of how you've enhanced customer experiences in previous roles. Discuss any clienteling tools you've used and how they helped improve sales or customer loyalty. This will show your commitment to excellent customer service.
✨Visual Merchandising Savvy
Familiarise yourself with visual merchandising principles and be prepared to discuss how you've implemented them in past roles. Bring ideas on how you would maintain and enhance the visual standards in the department. This will reflect your understanding of the brand's image and customer journey.
