Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop the ladies' ready-to-wear department, driving sales and enhancing customer experience.
- Company: Join FENDI at Harrods, a luxury fashion brand known for its innovation and style.
- Benefits: Competitive salary, employee discounts, and opportunities for professional growth in a dynamic environment.
- Why this job: Be part of a prestigious brand and make a real impact on customer journeys and team success.
- Qualifications: 5 years in a supervisory role in fashion/luxury sales; strong communication and leadership skills.
- Other info: Exciting opportunity to work in a vibrant team with a focus on personal development.
The predicted salary is between 40000 - 50000 £ per year.
The Department Manager works close to the Store Manager to support the Store's organization and contributes to run properly its own department activities, meeting KPIs and striving to achieve assigned goals. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team, and general day‑by‑day management.
Job responsibilities:
- Category Sales Management and Business Development
- Lead and develop the business of the Department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders.
- Monitor and achieve category department performance with relevant KPIs; Analyze the category business, propose and implement action plans to improve results.
- Set category performance target for the team and individual with the Store Manager.
- Be sensitive to competitors' trading activities and give feedback to Store Manager.
- Client Management
- Leverage all clienteling tools to achieve Department and Store business goals.
- Demonstrate as a sales leadership by delivering excellent customer service and implementing clienteling activities.
- Manage customer service quality, to meet customer expectations by offering excellent customer service standards.
- Improve Mystery Shopper Results with action plans.
- Implement appropriate CRM tools and develop loyal customer of particular product category.
- Act as brand category ambassador to educate VIP and new Clients.
- Operations and Visual Merchandising
- Ensure that merchandise is properly managed, displayed, stored and maintained by team.
- Maintain inventory accuracy and shrink rates within company standards.
- Report to Stock Planning and Merchandising team when there is out of stock on best sellers.
- Maintain the Visual Merchandising consistent with Company standards.
- Align periodically visual merchandising and sales performance.
- Make the best out of the display and proximity storage.
- Team Management and Development
- Discuss individual performance every month and coach team members.
- Motivate the team so that they perform at their highest level to meet their individual and store objectives.
- Organize the team in an efficient manner according to business needs and delegate responsibility.
- Translate strategic and business goals into concrete and individual actions and objectives.
- Conduct category training to the team.
- Execute the in-store training routine set by the Store Manager.
Profile:
- 5 years' experience in a Supervisor role in Fashion/Luxury Sales with exposure to the relevant category.
- Master's Degree or equivalent is preferred.
- Manages his/her image standards on a high level.
- Strong selling and communication skills are necessary.
- Excellent relationships skills, self-reliant.
- Confidence, organizational skills, professionalism.
- Client focus with great business acumen.
- Administration and financial skills.
- Computer skills and Retail management system knowledge.
- Goal oriented approach, multitasking.
- Fluency in English; a third language will be considered a plus.
Department Manager [FENDI Harrods - Ladies Ready-To-Wear] in London employer: Fendi Italia Srl
Contact Detail:
Fendi Italia Srl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager [FENDI Harrods - Ladies Ready-To-Wear] in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fashion industry, especially those who have experience with luxury brands. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for fashion and customer service shine through. Share stories that highlight your experience and how you’ve tackled challenges in previous roles.
✨Tip Number 3
Research the brand! Before any interview, dive deep into Fendi’s values, recent collections, and their approach to customer service. This will help you tailor your answers and show that you’re genuinely interested in the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can keep you top of mind for the hiring team.
We think you need these skills to ace Department Manager [FENDI Harrods - Ladies Ready-To-Wear] in London
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion and luxury shine through. We want to see how your experience aligns with the role and how you can bring that passion to our team at FENDI.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight your relevant experience in sales and team management, and don’t forget to mention any achievements that demonstrate your ability to meet KPIs.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the fashion industry!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Fendi Italia Srl
✨Know Your Numbers
Before the interview, brush up on your KPIs and sales figures from previous roles. Be ready to discuss how you’ve met or exceeded targets in the past, as this will show your potential employer that you understand the importance of performance metrics.
✨Showcase Your Client Management Skills
Prepare examples of how you've successfully managed client relationships and improved customer service. Think about specific situations where you turned a dissatisfied customer into a loyal one, as this aligns perfectly with the role's focus on clienteling.
✨Visual Merchandising Matters
Familiarise yourself with current visual merchandising trends and be prepared to discuss how you would implement them in the department. Bring ideas on how to enhance product displays and improve inventory management, as this is crucial for the role.
✨Team Leadership Examples
Think of instances where you’ve motivated and developed your team. Be ready to share how you’ve coached individuals to achieve their goals and how you’ve organised your team to meet business needs, as strong leadership is key for this position.