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For Companies At a Glance
- Tasks: Deliver a luxurious shopping experience and engage with clients on FENDI products.
- Company: Join the prestigious FENDI team at Selfridges in London.
- Benefits: Competitive salary, employee discounts, and opportunities for career growth.
- Why this job: Be a part of a luxury brand and build lasting relationships with customers.
- Qualifications: 2 years retail experience and a passion for fashion are essential.
- Other info: Dynamic work environment with a focus on personal development and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
Main Role & Responsibilities
- Engage in upselling, cross selling and multiple selling for all product categories;
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
- Provide customer feedback on products, especially newly launched products.
Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
Store Operations
- Perform store duties as assigned by team leaders and management;
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
Stock Management
- Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines;
- Support during Store stock take and cycle-counts.
Store Maintenance
- Maintain proper visual merchandising according to company guidelines;
- Maintain a safe and clean store environment and implement daily housekeeping duties;
- You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
Profile
- Minimum of 2 years' experience in the Retail Fashion industry;
- Bachelor's Degree or equivalent is preferred;
- Manages his/her image standards on a high level;
- Strong selling and communication skills are necessary;
- Excellent relationships skills, self-reliant, friendly and patient;
- Organization, professionalism, self-confidence;
- Computer skills and Retail management system knowledge;
- Goal oriented approach, multitasking;
- Strong knowledge and/or interest for fashion/luxury industry;
- Fluent English, knowledge of other languages is a plus.
Client Advisor Leather Goods & Accessories [FENDI SELFRIDGES London] employer: Fendi Italia Srl
Contact Detail:
Fendi Italia Srl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor Leather Goods & Accessories [FENDI SELFRIDGES London]
✨Tip Number 1
Get to know the brand inside out! FENDI is all about luxury and style, so dive deep into their history, products, and values. This will not only impress during interviews but also help you connect with customers authentically.
✨Tip Number 2
Practice your selling techniques! Upselling and cross-selling are key in this role, so role-play with friends or family. Show them how you’d engage a customer and make those luxury items irresistible!
✨Tip Number 3
Network like a pro! Attend fashion events or connect with industry professionals on LinkedIn. Building relationships can lead to job opportunities that aren’t even advertised yet!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly!
We think you need these skills to ace Client Advisor Leather Goods & Accessories [FENDI SELFRIDGES London]
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for the fashion and luxury industry shine through. We want to see how your personal style and interests align with FENDI's brand values. Share any relevant experiences that highlight your enthusiasm!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your retail experience, especially in leather goods and accessories, and showcase your strong selling skills. We appreciate when candidates take the time to connect their background to what we’re looking for.
Be Professional Yet Personable: While we want you to be professional in your application, don’t forget to let your personality shine through! We’re looking for someone who can build relationships with clients, so a friendly tone can go a long way in your written communication.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Fendi Italia Srl
✨Know Your FENDI
Before the interview, dive deep into FENDI's history, values, and latest collections. Being able to discuss specific products or campaigns shows your genuine interest and helps you connect with the brand's luxurious image.
✨Showcase Your Selling Skills
Prepare examples of how you've successfully upsold or cross-sold in previous roles. Use metrics if possible! This will demonstrate your ability to meet performance targets and KPIs, which is crucial for a Client Advisor.
✨Master the Art of Customer Relations
Think of ways you've built strong relationships with customers in the past. Be ready to share stories that highlight your communication skills and how you’ve nurtured loyalty, as this is key for maintaining FENDI's customer base.
✨Dress to Impress
As a potential ambassador for FENDI, your appearance matters. Dress in a way that reflects the brand's luxury aesthetic while also being comfortable. This not only shows your understanding of the fashion industry but also boosts your confidence during the interview.
