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For Companies At a Glance
- Tasks: Lead a dynamic team in a luxury retail environment, driving sales and enhancing customer experiences.
- Company: Join FENDI at Harrods, a prestigious brand known for its innovation and style.
- Benefits: Competitive salary, employee discounts, and opportunities for professional growth.
- Why this job: Be part of a luxury brand and make a real impact on customer journeys and team success.
- Qualifications: 5 years in a supervisory role in fashion/luxury sales; strong communication and leadership skills.
- Other info: Exciting opportunity to develop your career in a vibrant and fast-paced retail setting.
The predicted salary is between 40000 - 50000 £ per year.
The Department Manager works close to the Store Manager to support the Store's organization and contributes to run properly its own department activities, meeting KPIs and striving to achieve assigned goals. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team, and general day‑by‑day management.
Job responsibilities:
- Category Sales Management and Business Development
- Lead and develop the business of the Department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders.
- Monitor and achieve category department performance with relevant KPIs; Analyze the category business, propose and implement action plans to improve results.
- Set category performance target for the team and individual with the Store Manager.
- Be sensitive to competitors' trading activities and give feedback to Store Manager.
- Client Management
- Leverage all clienteling tools to achieve Department and Store business goals.
- Demonstrate as a sales leadership by delivering excellent customer service and implementing clienteling activities.
- Manage customer service quality, to meet customer expectations by offering excellent customer service standards.
- Improve Mystery Shopper Results with action plans.
- Implement appropriate CRM tools and develop loyal customer of particular product category.
- Act as brand category ambassador to educate VIP and new Clients.
- Operations and Visual Merchandising
- Ensure that merchandise is properly managed, displayed, stored and maintained by team.
- Maintain inventory accuracy and shrink rates within company standards.
- Report to Stock Planning and Merchandising team when there is out of stock on best sellers.
- Maintain the Visual Merchandising consistent with Company standards.
- Align periodically visual merchandising and sales performance.
- Make the best out of the display and proximity storage.
- Team Management and Development
- Discuss individual performance every month and coach team members.
- Motivate the team so that they perform at their highest level to meet their individual and store objectives.
- Organize the team in an efficient manner according to business needs and delegate responsibility.
- Translate strategic and business goals into concrete and individual actions and objectives.
- Conduct category training to the team.
- Execute the in-store training routine set by the Store Manager.
Profile:
- 5 years' experience in a Supervisor role in Fashion/Luxury Sales with exposure to the relevant category.
- Master's Degree or equivalent is preferred.
- Manages his/her image standards on a high level.
- Strong selling and communication skills are necessary.
- Excellent relationships skills, self-reliant.
- Confidence, organizational skills, professionalism.
- Client focus with great business acumen.
- Administration and financial skills.
- Computer skills and Retail management system knowledge.
- Goal oriented approach, multitasking.
- Fluency in English; a third language will be considered a plus.
Department Manager [FENDI Harrods - Ladies Ready-To-Wear] employer: Fendi Italia Srl
Contact Detail:
Fendi Italia Srl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager [FENDI Harrods - Ladies Ready-To-Wear]
✨Tip Number 1
Network like a pro! Reach out to your connections in the fashion industry, especially those who have experience with luxury brands. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for fashion and customer service shine through. Share stories that highlight your experience and how you’ve tackled challenges in previous roles.
✨Tip Number 3
Research the brand! Before any interview, dive deep into Fendi’s history, values, and current collections. This knowledge will not only impress but also help you align your answers with their brand ethos.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you’re genuinely interested in joining our team at Fendi Harrods!
We think you need these skills to ace Department Manager [FENDI Harrods - Ladies Ready-To-Wear]
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion and luxury shine through! We want to see how your experience aligns with the role and how you can contribute to our team at FENDI. Make it personal and engaging!
Highlight Your Leadership Skills: As a Department Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. Share specific examples of how you've motivated teams and achieved goals in previous roles. We love a good success story!
Be Data-Driven: Since KPIs are a big part of this role, don’t forget to mention any experience you have with analysing sales data or improving performance metrics. We appreciate candidates who can back up their achievements with numbers!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach your CV and cover letter seamlessly. Let’s get your application in!
How to prepare for a job interview at Fendi Italia Srl
✨Know Your Numbers
Before the interview, brush up on your understanding of KPIs and how they relate to sales performance. Be ready to discuss specific metrics you've achieved in previous roles and how you can apply that knowledge to improve results at FENDI.
✨Showcase Your Client Management Skills
Prepare examples of how you've successfully managed customer relationships in the past. Highlight any clienteling tools you've used and how they helped enhance customer satisfaction and loyalty, as this is crucial for the Department Manager role.
✨Visual Merchandising Matters
Familiarise yourself with FENDI's visual merchandising standards. Think about how you would maintain and improve these standards in your department. Bring ideas to the table on how to align visual displays with sales performance.
✨Team Leadership Experience
Be ready to discuss your experience in team management. Share specific instances where you've motivated your team or conducted training sessions. This will demonstrate your ability to lead and develop a high-performing team, which is key for this position.