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For Companies At a Glance
- Tasks: Deliver a luxurious experience while engaging with clients and managing sales.
- Company: Join FENDI, a leading luxury brand at Selfridges London.
- Benefits: Competitive salary, employee discounts, and a vibrant work environment.
- Why this job: Be part of a prestigious brand and enhance your skills in luxury retail.
- Qualifications: 2 years in retail fashion, strong communication, and a passion for luxury.
- Other info: Dynamic team atmosphere with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
Main Role & Responsibilities
- Engage in upselling, cross selling and multiple selling for all product categories;
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
- Provide customer feedback on products, especially newly launched products.
Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
Store Operations
- Perform store duties as assigned by team leaders and management;
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
Stock Management
- Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines;
- Support during Store stock take and cycle-counts.
Store Maintenance
- Maintain proper visual merchandising according to company guidelines;
- Maintain a safe and clean store environment and implement daily housekeeping duties;
- You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
Profile
- Minimum of 2 years’ experience in the Retail Fashion industry;
- Bachelor’s Degree or equivalent is preferred;
- Manages his/her image standards on a high level;
- Strong selling and communication skills are necessary;
- Excellent relationships skills, self-reliant, friendly and patient;
- Organization, professionalism, self-confidence;
- Computer skills and Retail management system knowledge;
- Goal oriented approach, multitasking;
- Strong knowledge and/or interest for fashion/luxury industry;
- Fluent English, knowledge of other languages is a plus.
Client Advisor Leather Goods & Accessories [FENDI SELFRIDGES London] employer: Fendi Italia Srl
Contact Detail:
Fendi Italia Srl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor Leather Goods & Accessories [FENDI SELFRIDGES London]
✨Tip Number 1
Get to know FENDI inside out! Familiarise yourself with their products, especially the latest launches. This way, when you chat with potential employers, you can show off your passion and knowledge, making you stand out as a true ambassador.
✨Tip Number 2
Practice your selling skills! Role-play scenarios where you upsell or cross-sell products. This will help you feel confident during interviews, showcasing your ability to engage customers and meet sales targets.
✨Tip Number 3
Network like a pro! Attend fashion events or connect with industry professionals on social media. Building relationships can lead to job opportunities, and who knows, you might even get a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join the team. Don’t miss out on your chance to shine!
We think you need these skills to ace Client Advisor Leather Goods & Accessories [FENDI SELFRIDGES London]
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury goods shine through! We want to see how your enthusiasm for the fashion industry aligns with FENDI's values. Share any relevant experiences that highlight your passion.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your retail experience and any specific skills that match the job description. We appreciate when candidates take the time to show us why they’re a perfect fit!
Demonstrate Your Customer Service Skills: Since client management is key, include examples of how you've built strong relationships with customers in the past. We love seeing candidates who can provide that personal touch and create memorable experiences for clients.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining the FENDI family!
How to prepare for a job interview at Fendi Italia Srl
✨Know Your FENDI
Before the interview, dive deep into FENDI's history, values, and latest collections. Being able to discuss specific products or campaigns shows your genuine interest and helps you connect with the brand's luxurious image.
✨Showcase Your Selling Skills
Prepare examples of how you've successfully upsold or cross-sold in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your ability to meet performance targets and KPIs.
✨Master Customer Relations
Think about how you can strengthen customer relationships. Be ready to share strategies you've used in the past to nurture a loyal customer base, and how you would implement CRM tools effectively at FENDI.
✨Dress the Part
As a Client Advisor in luxury fashion, your appearance matters. Dress in a way that reflects FENDI's style and sophistication. This not only shows your understanding of the brand but also sets a positive tone for the interview.
