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- Tasks: Deliver a luxurious shopping experience and engage with clients to boost sales.
- Company: Join the prestigious FENDI team at Selfridges in London.
- Benefits: Competitive pay, employee discounts, and a vibrant work environment.
- Other info: Opportunity to grow within a luxury brand and enhance your retail expertise.
- Why this job: Be a FENDI Ambassador and create unforgettable moments for customers.
- Qualifications: Passion for fashion and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
Main Role & Responsibilities:
- Engage in upselling, cross selling and multiple selling for all product categories;
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
- Provide customer feedback on products, especially newly launched products.
Client Management:
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
Store Operations:
- Perform store duties as assigned by team leaders and management;
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock.
Client Advisor Ladies RTW [FENDI SELFRIDGES London] employer: Fendi Italia Srl
Contact Detail:
Fendi Italia Srl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor Ladies RTW [FENDI SELFRIDGES London]
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with FENDI's latest collections and their unique selling points. This way, when you chat with potential employers, you can show off your passion and knowledge about the products.
✨Tip Number 2
Practice your sales pitch! Think about how you would upsell or cross-sell FENDI products. Role-play with a friend or in front of the mirror to build your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Attend fashion events or connect with current FENDI employees on LinkedIn. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Client Advisor Ladies RTW [FENDI SELFRIDGES London]
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury fashion shine through! We want to see how excited you are about FENDI and the experience you can create for our clients.
Highlight Your Sales Skills: Make sure to showcase any previous sales experience you have. We’re looking for someone who can engage in upselling and cross-selling, so share specific examples of how you've done this in the past!
Personal Touch Matters: Since client management is key, don’t forget to mention how you build relationships with customers. We value a personal touch, so tell us about your approach to nurturing loyal clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Fendi Italia Srl
✨Know Your FENDI
Before the interview, dive deep into FENDI's history, values, and product lines. Being able to discuss their latest collections or iconic pieces will show your passion for the brand and help you connect with the interviewers.
✨Showcase Your Sales Skills
Prepare specific examples of how you've successfully upsold or cross-sold products in previous roles. Use metrics to highlight your achievements, like exceeding sales targets or improving customer satisfaction scores.
✨Master the Art of Customer Relations
Think about how you can demonstrate your ability to build and maintain strong customer relationships. Be ready to share stories that illustrate your approach to providing a personalised service and how you’ve used CRM tools effectively.
✨Dress to Impress
As a Client Advisor for a luxury brand, your appearance matters. Dress in a way that reflects FENDI's style and sophistication. This not only shows your understanding of the brand but also sets a positive tone for the interview.