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For Companies At a Glance
- Tasks: Deliver a luxurious shopping experience and engage with clients to boost sales.
- Company: Join FENDI, a leading luxury fashion brand at Selfridges London.
- Benefits: Competitive salary, employee discounts, and opportunities for career growth.
- Other info: Dynamic environment with a focus on customer relationships and personal style.
- Why this job: Be a FENDI Ambassador and shape the future of luxury retail.
- Qualifications: 2+ years in retail fashion, especially ladies' ready-to-wear, with strong selling skills.
The predicted salary is between 30000 - 40000 £ per year.
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
Main Role & Responsibilities
- Engage in upselling, cross selling and multiple selling for all product categories;
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
- Provide customer feedback on products, especially newly launched products.
Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
Store Operations
- Perform store duties as assigned by team leaders and management;
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
Stock Management
- Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance);
- Support during Store stock take and cycle-counts.
Store Maintenance
- Maintain proper visual merchandising according to company guidelines;
- Maintain a safe and clean store environment and implement daily housekeeping duties;
- You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
Profile
- Minimum of 2 years’ experience in the Retail Fashion industry. Experience in the Ladies' ready-to-wear (RTW) category is essential. Strong professional expertise in this category, a passion for outfit creation, and excellent styling skills are advantageous;
- Bachelor’s Degree or equivalent is preferred;
- Manages his/ her image standards on a high level;
- Strong selling and communication skills are necessary;
- Excellent relationships skills, self-reliant, friendly and patient;
- Organization, professionalism, self-confidence;
- Computer skills and Retail management system knowledge;
- Goal oriented approach, multitasking;
- Strong knowledge and/or interest for fashion/luxury industry;
- Fluent English, knowledge of other languages is a plus.
Client Advisor Ladies RTW [FENDI SELFRIDGES London] employer: Fendi Italia Srl
Contact Detail:
Fendi Italia Srl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor Ladies RTW [FENDI SELFRIDGES London]
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with FENDI's latest collections and their unique selling points. This will help you engage confidently with customers and showcase your passion for the brand.
✨Tip Number 2
Practice your upselling and cross-selling techniques. Think of creative ways to suggest complementary items that enhance the customer's experience. Remember, it’s all about making them feel special and understood!
✨Tip Number 3
Network like a pro! Connect with other professionals in the fashion industry, attend events, and don’t hesitate to reach out on social media. Building relationships can open doors to opportunities we might not even know about yet.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s make it happen!
We think you need these skills to ace Client Advisor Ladies RTW [FENDI SELFRIDGES London]
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for the fashion industry shine through! Share your experiences and how they relate to the Ladies RTW category. We want to see that you’re not just applying for a job, but that you genuinely care about the brand and its products.
Highlight Your Customer Service Skills: As a Client Advisor, you'll be all about providing an extraordinary experience. Make sure to include examples of how you've gone above and beyond for customers in the past. We love seeing candidates who understand the importance of building strong relationships with clients!
Be Specific About Your Experience: Don’t just say you have retail experience; tell us about it! Mention specific roles, responsibilities, and achievements that relate to the job description. We appreciate candidates who can clearly connect their background to what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at FENDI!
How to prepare for a job interview at Fendi Italia Srl
✨Know Your Fashion
Brush up on the latest trends in ladies' ready-to-wear fashion. Be prepared to discuss your favourite pieces and how they fit into FENDI's luxurious brand image. This shows your passion for the industry and helps you connect with the interviewers.
✨Master the Art of Upselling
Since upselling is a key part of the role, think of examples from your past experience where you successfully upsold products. Prepare to share these stories during the interview to demonstrate your selling skills and customer engagement strategies.
✨Showcase Your Customer Relationship Skills
FENDI values strong customer relationships, so be ready to discuss how you've built loyalty with clients in previous roles. Think of specific instances where you went above and beyond to meet customer expectations and how you used CRM tools effectively.
✨Visual Merchandising Know-How
Familiarise yourself with visual merchandising principles, as maintaining store aesthetics is crucial. Bring examples of how you've contributed to store displays or layouts in the past, and be ready to discuss how you would apply this knowledge at FENDI.