Client Advisor [FENDI London Stores, Temporary contract]

Client Advisor [FENDI London Stores, Temporary contract]

Reference:

FEND03884

Job title:

Client Advisor [FENDI London Stores, Temporary contract]

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.

Job responsibilities:

MAIN ROLE & RESPONSIBILITIES

• Engage in upselling, cross selling and multiple selling for all product categories;




• Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;




• Provide customer feedback on products, especially newly launched products.

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;




• Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;




• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.

Store Operations

• Perform store duties as assigned by team leaders and management;




• Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
  

Stock Management

• Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance);




• Support during Store stock take and cycle-counts.
  

Store Maintenance

• Maintain proper visual merchandising according to company guidelines;
  Maintain a safe and clean store environment and implement daily housekeeping duties;




• You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.

Profile:

• Minimum 3 years’ experience in Retail Fashion industry with at least 1 in Luxury Sale;




• Bachelor’s Degree or equivalent is preferred;




• Manages his/ her image standards on a high level;




• Strong selling and communication skills are necessary;




• Excellent relationships skills, self-reliant, friendly and patient;




• Organization, professionalism, self-confidence;




• Computer skills and Retail management system knowledge;




• Goal oriented approach, multitasking;




• Strong knowledge and/or interest for fashion/luxury industry;




• Fluent English, knowledge of second language is a plus.