At a Glance
- Tasks: Deliver a luxurious experience and engage in upselling for FENDI products.
- Company: Join the prestigious FENDI brand in London.
- Benefits: Competitive salary, employee discounts, and a vibrant work environment.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be part of a luxury fashion icon and build lasting customer relationships.
- Qualifications: 3 years in retail fashion, with luxury sales experience preferred.
The predicted salary is between 30000 - 40000 € per year.
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
MAIN ROLE & RESPONSIBILITIES
- Engage in upselling, cross selling and multiple selling for all product categories;
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
- Provide customer feedback on products, especially newly launched products.
Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
Store Operations
- Perform store duties as assigned by team leaders and management;
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
Stock Management
- Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines;
- Support during Store stock take and cycle-counts.
Store Maintenance
- Maintain proper visual merchandising according to company guidelines;
- Maintain a safe and clean store environment and implement daily housekeeping duties;
- You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
Profile:
- Minimum 3 years’ experience in Retail Fashion industry with at least 1 in Luxury Sale;
- Bachelor’s Degree or equivalent is preferred;
- Manages his/ her image standards on a high level;
- Strong selling and communication skills are necessary;
- Excellent relationships skills, self-reliant, friendly and patient;
- Organization, professionalism, self-confidence;
- Computer skills and Retail management system knowledge;
- Goal oriented approach, multitasking;
- Strong knowledge and/or interest for fashion/luxury industry;
- Fluent English, knowledge of second language is a plus.
Client Advisor [FENDI London] employer: Fendi Italia Srl
FENDI London is an exceptional employer that offers a vibrant and luxurious work environment, perfect for those passionate about the fashion industry. With a strong focus on employee growth, FENDI provides comprehensive training and development opportunities, ensuring that team members can thrive in their roles while delivering extraordinary customer experiences. The collaborative and dynamic culture fosters creativity and innovation, making it an ideal place for individuals looking to build a rewarding career in luxury retail.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor [FENDI London]
✨Tip Number 1
Get to know the brand inside out! FENDI is all about luxury and style, so dive deep into their history, products, and values. This will not only impress during interviews but also help you connect with clients on a personal level.
✨Tip Number 2
Practice your selling techniques! Upselling and cross-selling are key in this role, so role-play with friends or family. Show them how you can turn a simple sale into an extraordinary experience that keeps customers coming back.
✨Tip Number 3
Network like a pro! Attend fashion events, connect with industry professionals on LinkedIn, and don’t be shy about reaching out to current FENDI employees. Building relationships can open doors and give you insider tips on landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Make sure to highlight your passion for luxury fashion in your application!
We think you need these skills to ace Client Advisor [FENDI London]
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for the luxury fashion industry shine through. We want to see how your experience aligns with FENDI's values and how you can contribute to creating that extraordinary client experience.
Highlight Relevant Experience:Make sure to emphasise your retail fashion experience, especially in luxury sales. We’re looking for candidates who can demonstrate their strong selling skills and customer relationship management, so don’t hold back on those achievements!
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Client Advisor role. We appreciate when applicants take the time to connect their skills with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the FENDI family!
How to prepare for a job interview at Fendi Italia Srl
✨Know Your FENDI
Before the interview, dive deep into FENDI's history, values, and latest collections. Being able to discuss specific products or campaigns shows your genuine interest and helps you connect with the brand's luxurious image.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully upsold or cross-sold in previous roles. Use metrics to highlight your achievements, like exceeding sales targets or improving customer satisfaction scores, to demonstrate your capability as a Client Advisor.
✨Master the Art of Customer Relations
Think of ways you've built strong relationships with clients in the past. Be ready to share stories that illustrate your ability to nurture loyalty and provide exceptional service, as this is key for a role focused on client management.
✨Dress to Impress
As a potential FENDI Ambassador, your appearance matters. Dress in a way that reflects the luxury brand's aesthetic while also being comfortable. This not only shows your understanding of the fashion industry but also sets a positive tone for the interview.
