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For Companies At a Glance
- Tasks: Assist customers at the trade counter and deliver products using company vehicles.
- Company: Join Eurocell, a leading uPVC products company, known for its dynamic team culture.
- Benefits: Enjoy a competitive salary, healthcare plan, and discounts at popular retailers.
- Why this job: Be part of a supportive team with great career growth opportunities and work-life balance.
- Qualifications: A valid driving licence is essential; customer service experience is a plus.
- Other info: Work Monday to Friday with occasional Saturdays; enjoy a Christmas shutdown.
The predicted salary is between 23900 - 27900 £ per year.
Join to apply for the Trade Counter Assistant / Driver role at FEM Logistics.
ROLE: Trade Counter Assistant / Driver
HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota
SALARY: £27,936 basic salary per year
BONUS/OTE: Realistic total earning potential of up to £31,536 per year
BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount
BASE: Site Based
Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.
Benefits
- We have a Christmas shutdown period
- We only work occasional Saturdays, on a rota basis
- We don’t open our branches on Sundays
- Our branches close at 4:30pm during the week, we support your work/life balance!
- We offer a FREE Healthcare plan for all our employees
- Exceptional monthly Branch Bonus
- Industry leading induction and training programmes
- Excellent opportunities to grow with us, and progress your career
What Our Trade Counter Assistants Do
- Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers
- Provide exceptional customer service and support to new and existing customers
- Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans
- Responsible for route planning, safe driving and keeping the Company vehicle clean
- Supporting the Branch Manager with actions and activities on time, in full
- Compliance with Health and Safety, company policies and procedures
- Ensure excellence in customer service, operational standards and Branch sales targets are achieved
- Support the delivery of sales targets whilst developing and maintaining positive customer relationships
- Assist with the delivery of branch operations
- Provide support and assistance to Branch colleagues as required
- Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale
What We Need From Our Trade Counter Assistants
- Passion and energy to deliver exceptional customer service and achieve business targets
- A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers
- A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy
- Good organisational skills, with ability to prioritise and use own initiative
- Confident IT user, with experience of MS Office and industry standard software eg SAP
- A full and valid driving license is essential, and a FLT licence could be a distinct advantage
- Previous branch stock take experience could be a distinct advantage
- Comfortable to work in a small team and on occasion, alone
- Experience within a similar role ideally in a trade / builders merchant / retail, glazing or uPVC environment could be a distinct advantage
What We Offer Our Trade Counter Assistants
- You will be rewarded with a very competitive basic salary
- An excellent monthly bonus scheme
- 25 days holiday, plus statutory holidays - normally 33 days in total each year
- Free Healthcare plan for all employees
- Enhanced Maternity and Paternity benefit
- Free Life Assurance Plan of 3x your Annual Salary
- Christmas shutdown
- Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
- Company Pension Plan
- Employee discount on Eurocell products
- Discounts across many well-known online and high street retailers
- A blend of training, including e-learning and on the job training to help your career development
- Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
- Colleague Referral Programme; we pay you for successfully referring people to join our team
- Excellent opportunities to grow with us, and progress your career
Trade Counter Assistant / Driver employer: Femlogistics
Contact Detail:
Femlogistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Assistant / Driver
✨Tip Number 1
Familiarise yourself with Eurocell's products and services. Understanding the uPVC market and being able to discuss specific products confidently will impress during any informal chats or interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled customer interactions in the past. This role is all about delivering exceptional service, so be ready to share your experiences.
✨Tip Number 3
If you have a valid driving licence, make sure to highlight your driving experience. Being comfortable with route planning and safe driving is crucial for this position, so any relevant anecdotes can set you apart.
✨Tip Number 4
Network with current employees or others in the industry. Engaging with people who work at Eurocell or similar companies can provide valuable insights and potentially give you an edge in your application.
We think you need these skills to ace Trade Counter Assistant / Driver
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience related to customer service, sales, and driving. Emphasise any previous roles in trade, retail, or logistics that showcase your ability to meet targets and provide excellent service.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your organisational skills, customer-focused approach, and any relevant driving experience.
Showcase Relevant Skills: Highlight your IT proficiency, particularly with MS Office and any industry-standard software like SAP. If you have a FLT licence or experience with stock management, make sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Femlogistics
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Trade Counter Assistant / Driver. Familiarise yourself with the key tasks such as trade counter sales, customer service, and safe driving practices. This will help you demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Since exceptional customer service is crucial for this position, prepare examples from your past experiences where you successfully engaged with customers. Highlight how you resolved issues or went above and beyond to ensure customer satisfaction.
✨Demonstrate Your Team Spirit
Eurocell values teamwork, so be ready to discuss how you work well in a team environment. Share instances where you collaborated with colleagues to achieve common goals or supported others in their tasks.
✨Prepare for Practical Questions
Expect questions related to route planning, stock management, and health and safety compliance. Brush up on relevant regulations and best practices, and be prepared to explain how you would handle specific scenarios that may arise in the role.
