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- Tasks: Build and maintain customer relationships while resolving queries and complaints.
- Company: FEM Logistics is a leading stock market listed company in the uPVC building products sector.
- Benefits: Enjoy a competitive salary, 25 days holiday, free healthcare, and employee discounts.
- Why this job: Join a dynamic team with excellent growth opportunities and a supportive work culture.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Position based at a modern head office with easy access to major roads.
The predicted salary is between 22700 - 32800 £ per year.
ROLE: Customer Relationship Co-Ordinator
HOURS: Monday-Friday 08:30-17:00
SALARY: £27,845.96 plus company benefits
BASE: Eurocell Head Office, South Normanton, Alfreton, DE55 2DT
Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.
We are currently adding to our Customer Services team and seeking an experienced Customer Relationship Coordinator to build and maintain customer relationships by resolving complaints and queries, providing regular updates on company performance and building customer satisfaction. This is a full time position, based at our modern Head Office, just off J28 of the M1 and in close links to the A38.
What Our Customer Relationship Co-ordinators Do:
- Build and maintain relationships with our customer base, both internal and external
- Resolve customer complaints and queries in a professional and timely manner
- Update and maintain customer databases as and when required
- Assist in identifying improvements in the Customer Relationship journey improving the overall customer experience
- Managing incoming telephone and email enquiries on a daily basis
What We Need From Our Customer Relationship Co-ordinators:
- Previous Customer Service experience essential
- Strong communication skills to liaise with customers in a professional and friendly way at all times
- High attention to detail along with excellent time management skills
- Computer literate - SAP experience an advantage
- Able to handle multiple workstreams and prioritise as necessary, as part of a team or equally on your own
What We Offer Our Customer Relationship Co-ordinators:
- You will be rewarded with a very competitive basic salary of £27,845.96 per year
- 25 days holiday, plus statutory holidays - normally 33 days in total each year
- Free Healthcare plan for all employees
- Enhanced Maternity and Paternity benefit
- Free Life Assurance Plan of 3x your Annual Salary
- Christmas shutdown
- Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
- Company Pension Plan
- Employee discount on Eurocell products
- Discounts across many well-known online and high street retailers
- A blend of training, including e-learning and on the job training to help your career development
- Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
- Colleague Referral Programme; we pay you for successfully referring people to join our team
- Excellent opportunities to grow with us, and progress your career
We reserve the right to close this vacancy early. Therefore, if you are interested, please submit your application as early as possible.
Agency Applications outside PSL Agency Partners will not be considered. If agencies have an EXCEPTIONAL candidate that you feel we should know about, or believe that you can offer specialist expertise in a particular sector, we're happy to receive and review your PSL application via our Agency PSL Application.
Please note that we do not accept unsolicited calls or emails from agencies, please refer to our Agency Statement on our careers page.
Customer Relationship Coordinator employer: FEM Logistics
Contact Detail:
FEM Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Coordinator
✨Tip Number 1
Familiarise yourself with Eurocell's products and services. Understanding their offerings will not only help you in interviews but also demonstrate your genuine interest in the company and its customer base.
✨Tip Number 2
Brush up on your communication skills. As a Customer Relationship Coordinator, you'll need to handle complaints and queries effectively, so practice articulating your thoughts clearly and professionally.
✨Tip Number 3
Network with current or former employees of Eurocell. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you've successfully resolved customer issues or improved customer satisfaction.
We think you need these skills to ace Customer Relationship Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the role of Customer Relationship Coordinator. Emphasise your ability to resolve complaints, manage multiple workstreams, and communicate effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the importance of building customer relationships. Mention specific examples from your past experiences that demonstrate your skills in this area.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills, attention to detail, and computer literacy. If you have experience with SAP or similar systems, make sure to mention it as it could give you an edge.
Proofread Your Application: Before submitting, take the time to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Relationship Coordinator.
How to prepare for a job interview at FEM Logistics
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you've successfully resolved complaints or queries, as this will demonstrate your ability to handle similar situations at FEM Logistics.
✨Communicate Clearly and Professionally
Since strong communication skills are essential for this role, practice articulating your thoughts clearly. Use a friendly tone and maintain professionalism throughout the conversation to leave a positive impression.
✨Demonstrate Attention to Detail
Prepare to discuss how you manage details in your work. You might want to share examples of how you've maintained databases or handled multiple tasks simultaneously, showcasing your organisational skills.
✨Research the Company
Familiarise yourself with Eurocell and its products before the interview. Understanding the company's values and market position will help you tailor your responses and show genuine interest in the role.
