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- Tasks: Lead CRM strategies to boost customer engagement and retention for a premium brand.
- Company: Join a leading premium brand in London with a focus on growth.
- Benefits: Earn up to £75,000 plus a fantastic benefits package and hybrid work options.
- Why this job: Make a real impact on customer loyalty and lifetime value in a dynamic environment.
- Qualifications: Proven experience in Senior CRM roles and a strong data-driven approach.
- Other info: Be part of a high-growth team with exciting career development opportunities.
The predicted salary is between 60000 - 84000 £ per year.
A premium brand company in London is seeking a Head of CRM to enhance their customer strategy and improve lifetime value. This role will involve overseeing customer communications, retention programs, and lifecycle initiatives across B2B and B2C channels.
Ideal candidates will have proven experience in Senior CRM roles, particularly within high-growth brands, and a strong data-driven mindset.
This position offers a salary up to £75,000 plus a generous benefits package, with a hybrid working model.
Head of CRM: Growth & Retention for B2B/B2C in London employer: Fella and Jones
Contact Detail:
Fella and Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of CRM: Growth & Retention for B2B/B2C in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the CRM space and let them know you're on the hunt for a Head of CRM role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Showcase your data-driven mindset! When you get the chance to chat with potential employers, be ready to discuss how you've used data to drive customer retention and growth in previous roles. Numbers speak louder than words!
✨Tip Number 3
Prepare for interviews by researching the company’s current CRM strategies. Tailor your insights and suggestions to their specific needs, especially focusing on B2B and B2C channels. This shows you're not just another candidate; you're genuinely interested in their success.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your job search, and applying directly can sometimes give you an edge. Plus, we’re always looking for passionate individuals to join our team!
We think you need these skills to ace Head of CRM: Growth & Retention for B2B/B2C in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Head of CRM role. Highlight your experience in customer strategy and retention programs, especially in high-growth brands. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about enhancing customer lifetime value and how your data-driven mindset can benefit our team. Keep it engaging and relevant!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your impact in CRM. Numbers speak volumes, so if you’ve improved retention rates or customer engagement, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Fella and Jones
✨Know Your CRM Inside Out
Make sure you’re well-versed in the latest CRM strategies and tools. Brush up on your knowledge of customer lifecycle management, retention programmes, and how to leverage data for growth. This will show that you’re not just familiar with the concepts but can also apply them effectively.
✨Showcase Your Data-Driven Mindset
Prepare to discuss specific examples where you've used data to drive decisions in previous roles. Be ready to explain how you’ve measured success in CRM initiatives and what metrics you focused on. This will demonstrate your analytical skills and ability to make informed decisions.
✨Tailor Your Experience to B2B and B2C
Since this role involves both B2B and B2C channels, highlight your experience in both areas. Share relevant case studies or projects that showcase your versatility and understanding of different customer bases. This will help the interviewers see you as a well-rounded candidate.
✨Prepare Questions That Matter
Think of insightful questions to ask about the company’s current CRM strategies and future goals. This shows your genuine interest in the role and helps you assess if the company aligns with your career aspirations. Plus, it gives you a chance to engage in a meaningful conversation.