Fella & Jones, a premium UK consumer brand, seeks a CRM Lifecycle & Loyalty Manager to own the lifecycle CRM and loyalty strategy, turning customer insight into stronger engagement and advocacy. You will shape journeys from acquisition to retention and VIP status, with hands-on delivery.
You’ll lead Klaviyo automations and develop an Antavo-powered loyalty roadmap, presenting recommendations to senior leadership and driving commercial impact.
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Lifecycle CRM & Loyalty Leader (Hybrid – Remote) employer: Fella and Jones
Fella & Jones is an exceptional employer, offering a dynamic work environment in the heart of London where creativity meets luxury. With a strong emphasis on employee growth and development, team members are encouraged to take ownership of their roles while collaborating with a diverse international network. The company promotes a culture of ethical sourcing and sustainability, ensuring that employees are not only part of a successful brand but also contribute to responsible practices in the industry.
