Fella & Jones is seeking a Head of Retention & Lifecycle to deepen customer relationships and drive long-term growth. You will shape how customers engage with the brand beyond first purchase, building lifecycle programs that increase loyalty and lifetime value.
Hybrid work across the UK and international markets offers a strategic leadership role with commercial impact. You will report to the Digital Director and own retention performance across CRM, loyalty and membership, leading a team and
#J-18808-Ljbffr
Head of Retention & Lifecycle Growth employer: Fella and Jones
Fella & Jones is an exceptional employer, offering a dynamic work environment in the heart of London where creativity meets luxury. With a strong emphasis on employee growth and development, team members are encouraged to take ownership of their roles while collaborating with a diverse international network. The company promotes a culture of ethical sourcing and sustainability, ensuring that employees are not only part of a successful brand but also contribute to responsible practices in the industry.
