Requirements: Felix can only employ applicants who currently have the right to work in the UK. As part of our safer recruitment policy, we do ask questions regarding unspent criminal records
We are Felix
We bring people together to rescue, repurpose, and share surplus food that would otherwise go to waste, turning an environmental problem into a social opportunity.
Together with 16 other independent charities, 18,000 volunteers, and thousands of partners, we are the UK’s food rescue network, supporting 1.5 million people across the country.
We‘re about fuller plates, fuller communities, and fuller lives.
Purpose of the Job
Providing exceptional support to both internal and external stakeholders on policies, systems and platforms, through strong communication and problem solving skills to address partner enquiries, root cause problems, and provide timely resolutions.
Duties and Responsibilities
Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time.
- Provision of high quality support to charities, addressing issues and escalating to relevant stakeholders where necessary
- Managing charity compliance across a designated Felix Go region
- Utilisation of the CRM system to maintain accurate and up-to-date records of scheduled donations
- Collaborate with regional field teams to transition charities from initial onboarding to ongoing support, aiding engagement and retention efforts
- Work with the data support team to analyse performance, track trends, and proactively address key issues
- Collaborate with retailer partners and tech suppliers to resolve problems and fulfil requests
- Assess charity eligibility and their capacity for surplus food, aiming to maximise donations and assisting with the rollout of new retailers and pilot initiatives
- Previous experience working with food waste in either an academic or professional context
- Not-for-profit experience whether in employment or as a volunteer
- Experience of working in a customer service role
- Excellent communication skills both written and verbal
- Proficient in the use of Microsoft Office tools
- Experience of using Power BI for reporting and analysis
- User experience of CRM platforms (Salesforce)
Equity Diversity Inclusion & Belonging
At Felix, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics.
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Customer Support Executive in Sheffield employer: Felix
Felix is an exceptional employer that values collaboration and innovation, offering a dynamic work environment in London. With a strong focus on employee growth, you will have the opportunity to lead a passionate team while making a meaningful impact on the community through our volunteer programme. Our hybrid work model and commitment to professional development ensure that you can thrive both personally and professionally.
