Warehouse Team Leader- Enfield in London

Reporting To: Depot Manager

Salary Range: Hourly Rate: £31,000 - £33,000 per annum FTE

Contract Type: Permanent, Full-time

Location: Enfield - North London

Hours/Days per week: 37.5 hours per week, Shift basis - 5 days out of 7. Any 7.5 hrs between 0700 and 1800

Requirements: The Felix Project can only employ applicants who currently have the right to work in the UK.

About The Felix Project: The Felix Project is London’s largest food redistribution charity. Our vision is a London where good food is never wasted, and no one goes hungry. We aim to reduce the negative impact food waste has on the environment by working with the food industry to rescue high quality surplus produce, that would otherwise have gone to waste. This food is sorted at one of our four depots or turned into meals in Felix’s Kitchen. It is then distributed to over 1,200 community organisations, such as food banks, homeless shelters and primary schools, all of whom are working within communities across London to feed people experiencing hunger.

Our Values: Our values set the tone for our organisational culture and reflect how we do everything at The Felix Project including our recruitment & selection process.

Purpose of the Job: We are looking for the Warehouse Team Leader to play a key role in our depot operations, with exceptional organisation skills, excellent people skills, attention to detail and a positive ‘can do’ attitude. Ideally, you will have a background in warehousing or other operational roles; however, we are willing to train people who are passionate about our cause, have an excellent work ethic, and have strong customer service skills.

Duties and Responsibilities:

• Managing a team of staff and volunteers to run a warehouse of chilled and ambient food
• Customer relations management of the community organisations we work with
• Proper use of our Warehouse Management System
• Physically moving stock around the warehouse on a pallet truck or by hand
• Ensuring the warehouse is clean, safe and efficiently run
• Daily briefings of staff and volunteers of the day's priorities and what to be aware of
• Carry out regular stock counts of food we are storing
• Appropriately handle product recalls
• Day to day problem solving
• Covering Goods In, Warehouse Management Duties and Goods Out and general procedures
• Responsible for yourself and your team’s adherence to Health and Safety regulations
• Route Planning
• Training staff and volunteers

Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time.

Person Specification: We are seeking a proactive and compassionate Warehouse Team Leader with experience in warehouse operations, ideally within a charitable or food distribution setting. The ideal candidate will have strong leadership skills, a hands-on approach, and the ability to motivate and support a diverse team of staff and volunteers. Excellent organisational skills, attention to detail, and a commitment to health and safety are essential. A genuine passion for tackling food poverty and supporting vulnerable communities is key to success in this role.

• Passion for learning and improving processes as a leader and as part of a team
• Positive attitude for finding work for yourself and your team
• Committed to reducing food waste and fighting food poverty
• Proactive attitude to understanding a problem
• Flexibility and a team player
• Observant at foreseeing issues and confident at communicating appropriately to others
• Passionate about delivering a high-quality service to the customer and in-the-moment problem solving
• Knowledge of warehousing best practices in the food sector
• Has good I.T skills including Microsoft Office and basic databases
• Good at prioritising own and others work
• Able to create a plan
• Experience working to deadlines and under pressure
• Experience working with neurodiverse people
• Has used a customer relations management tool before
• Confidence to drive one of our vans
• Full UK Driving Licence (with no more than 6 points) held for at least 1 year – Age: over 21 for insurance purposes
• Experience using a forklift

Equity Diversity Inclusion & Belonging: At The Felix Project, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics.