Senior Volunteer Manager in London

Direct Reports

7 situated across England.

Location

London, Hybrid with frequent travel to sites across England

Requirements

Felix only employs applicants who currently have the right to work in the UK. We will carry out a DBS check for the successful candidate during pre-employment checks .

We are Felix

We bring people together to rescue, repurpose, and share surplus food that would otherwise go to waste, turning an environmental problem into a social opportunity.

Together with 16 other independent charities, 18,000 volunteers, and thousands of partners, we are the UK’s food rescue network, supporting 1.5 million people across the country.

We‘re about fuller plates, fuller communities, and fuller lives.

• Purpose of the Job
• We are looking for the

Senior Volunteer Manager to play a key role in working as part of a team to grow and improve our volunteer programme.

Thousands of individuals volunteer regularly across Felix’s seven depots and, with a smaller number in Fundraising and other teams.

We aim to improve our volunteer programme, as well as develop new opportunities, and make Felix a great place to volunteer.

The post holder will have five primary focus areas

• Manage the development of individual volunteering at Felix, initiating and overseeing improvement projects and new opportunities and considering both volunteer experience and operational practicality.
• Line manage and continue to build, develop and support a team of seven. Lead on agreeing team and individual goals and priorities and oversee the team’s work.
• Support the team to develop site strategies to grow and improve our volunteer program and manage issues and opportunities at a local and tactical level while, alongside the Head of Volunteering, building a new culture of the team post merger.
• Collaborate with members of the operations team and other Felix colleagues to continue to integrate the volunteering team within Felix’s work, champion a ‘one-team’ approach.
• Collaborate with the Head of Volunteering, Volunteer Development Manager (Network) and Group Volunteering Manager on strategy and improvement projects

Duties and Responsibilities

• Manage seven Volunteer Managers, providing leadership and development opportunities and leveraging their expertise.
• Lead and manage team collaboration, development, communication, and resource distribution.
• Ensure that change management principles are utilised successfully to bring the team together post merger.
• Assist Volunteer Managers in integrating into site teams and fostering productive relationships, championing and facilitating a collaborative “one team” approach.
• Support Volunteer Managers in implementing strategies which promote volunteer recruitment, retention, and engagement.
• Oversee the involvement and experience of individuals who volunteer with Felix regularly, aligning their needs, skills and motivations with those of volunteer-involving teams.
• Work with colleagues to plan, set goals, make data-driven decisions, monitor progress, and report on volunteer recruitment and retention.
• Initiate, manage and collaborate on improvement projects and new processes, particularly in Felix’s depots and kitchen.
• Support Volunteer Managers in resolving volunteer issues, escalating to the Head of Volunteering when necessary.
• Lead the implementation of volunteer-related policies and continuous improvement initiatives locally.
• Network with external stakeholders to promote the Felix Volunteer Program and integrate best practices.
• Perform additional duties as needed during the absence of volunteer management team members.
• Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time

Person Specification

You will want to spend time with our volunteers and get to know their experience and perspective.

You will be a strong people manager, love working with a wide variety of people and be able to quickly build strong and positive relationships in a volunteer-centric organisation.

You have extensive leadership, management and team building experience, like to see the impact of your work, and can implement and lead on new ways of working.

You have a passion to be in a charity that is expanding rapidly and thrive in a busy environment.

You will have a desire to help reduce food waste and/or fight food poverty.

• Strong individual and team management skills within a fast-paced environment.
• Strong change management skills- especially those within a post merger environment.
• Excellent verbal and written communicator at all levels
• Great organisation and Planning skills with the capability to manage multiple tasks and projects.
• Good computer skills including the ability to use Office365
• Ability to effectively collaborate with diverse teams and stakeholders
• Capacity to foster a collaborative and inclusive team environment
• Practice in volunteer recruitment, engagement, and retention.
• Capability in organising and facilitating events and activities for volunteers.
• Prior experience in a managerial role, preferably within the nonprofit or volunteer sector
• Experience in networking with external partners and stakeholders
• In‑depth knowledge of best practices in volunteer recruitment, engagement, and retention
• Understanding GDPR and good data management practices
• Equity Diversity Inclusion & Belonging

At Felix, we are committed to promoting equality, diversity, and inclusion in everything we do.

We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice.

Our commitment extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics.

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