Allocation & Logistics Coordinator (Maternity Cover)

We are Felix. We bring people together to rescue, repurpose, and share surplus food that would otherwise go to waste, turning an environmental problem into a social opportunity. Together with 16 other independent charities, 18,000 volunteers, and thousands of partners, we are the UK’s food rescue network, supporting 1.5 million people across the country. We are about fuller plates, fuller communities, and fuller lives.

Purpose of the Job

This important role sits within our Allocation and Logistics team who are responsible for processing offers of surplus food from our food partners into our network of Regional Centres and the wider community. This role is essential in ensuring that the food we are offered reaches the thousands of charities and community groups we support across the UK. You will assist the Allocation and Logistics Officers in their operational work on the team. The successful candidate will work closely with the Officers to support in liaising with FareShare food suppliers, transport partners and our Regional Centres in order to distribute food to our beneficiaries. The provision of excellent operational support and customer service is central to this role. It is essential that you are passionate about our vision, ensuring that no good food goes to waste. We are looking for organised people who are good at multi-tasking and problem solving. Your time management skills will be exceptional and you will be comfortable working under pressure.

Duties and Responsibilities

• Deliver excellent customer service, ensuring offers are responded to and processed within agreed service level requirements.
• Assist in capturing key account information in our CRM system.
• Adhere to the requirements of the Network Service Level Agreement.
• Work with the Allocation and Logistics Officers to match food supplied to Regional Centre needs, always working to maximise surplus redistribution and minimise waste.
• Ensure that offers are allocated in an efficient and timely manner according to network needs and agreed priorities to maximise social impact of surplus food.
• Using our CRM system, maintain timely records of accounts, allocations, offers and case management.
• Maintain high standards of customer service to the Network and Operations teams and develop respectful and effective working relationships with the Regional Centres.
• Work with hauliers to plan transport requirements and ensure that we are able to meet network demand.
• Work with Regional Centres to coordinate and plan routes for internal Felix logistics.
• Reactively solve transport issues throughout the working day.
• Analyse Salesforce reports to increase efficiency of allocation.
• Use dashboards to monitor network issues.
• Support the Team providing assistance and cover when required e.g. during busy periods, annual leave and sickness to ensure an even spread of work across the team.
• Support the training of new team members.
• Keep team process instructions up to date.

Person Specification

• An understanding of food insecurity and sustainability issues, and passion for the mission and values of Felix.
• Excellent communication skills (written and oral).
• Evidenced problem solving ability.
• Excellent organisation skills – able to prioritise with competence managing ongoing projects alongside reactive daily tasks.
• Computer literate with good working knowledge of MS Office, in particular Excel and Word.
• Self-starter, ability to work within clearly defined and agreed parameters with limited supervision.
• Salesforce, Business Central or similar CRM system experience.
• Experience of working as part of a project team with some responsibility for delivery of a project.
• Experience of working in a fast paced and pressured operations role.
• Experience of working in a customer service environment.

Competencies and Behaviours

• Treating people with respect, being inclusive.
• A natural inclination for problem solving.
• Comfortable in a busy working environment managing competing pressures.
• A desire for continuous improvement in individual and team processes and responsibilities.

Equity Diversity Inclusion & Belonging

At Felix, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics.