Biology Technical Support Engineer Hertfordshire

• 1. Lead or support instrument installation, calibration and user training for new customers, both remotely and on-site as required.
• 2. Maintain and service instrumentation at customer sites. Complete service documentation as required.
• 3. Provide onsite and/or remote technical consultations to Support NanoFCM customers on the use, capabilities and troubleshooting of NanoFCM instruments, software, and reagents.
• 4. Record customer interactions, conduct customer follow-ups and share results of the visits and support sessions to ensure collaborative efforts between all customer facing groups.
• 5. Participate in product incident report / customer complaint reporting systems.
• 6. Maintain asset/spare parts inventory and coordinate order shipments.
• 7. Coordinate with the Sales Team to track and administer Service Contracts.

Qualifications

• 1. Bachelor’s degree majoring in biological/life sciences, biotechnology, engineering, or related discipline (minimum).
• 2. +1 year field experience of customer service/support in a technical environment – medical and laboratory device or analytical equipment.
• 3. Experience with laboratory analytical techniques, such as flow-cytometry, microfluidic systems, fluorescence microscopy, HPLC.
• 4. Able to work independently with the ability to prioritize multiple tasks effectively.
• 5. A suitable home or remote work environment (High Speed Internet).
• 6. A valid driving license.
• 7. Willingness to travel: 50% (Preferred)

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