Staff Reliability Engineer (Full Stack) in London

Feeld is building a world where everyone is more intimately connected to each other and themselves. We’re an inclusive, human‑centred product with a distributed engineering team. We’re hiring a Staff Reliability Engineer (Full Stack) to raise the reliability and operability of our production systems across backend and mobile integration. This role exists now to improve how we detect, respond to, and prevent production incidents, and to strengthen the engineering practices (documentation, runbooks, quality bars) that help teams move quickly without compromising stability.

This is a hands‑on individual contributor role with significant cross‑team influence: you’ll lead through technical decisions, incident leadership, and pragmatic improvements to systems and process.

Team context

• Reporting line: Sits on the Platform team reporting to the Head of Platform Engineering. Works closely with engineering leadership and partners day‑to‑day primarily with backend engineers.
• Scope & influence: You’ll collaborate across squads to improve production ownership, reliability, and backend↔mobile integration patterns.
• Ways of working: Remote-first, async-friendly, high trust; you’ll be expected to communicate clearly in writing and help teams adopt consistent operational practices.

What success looks like

Within your first year, you will have:

• Reduced incident frequency and/or impact through concrete reliability improvements (e.g., better alerting, safer deploy patterns, guardrails, playbooks).
• Made incident response more effective (clear ownership, faster MTTR, better post-incident follow‑through).
• Delivered improvements to backend/mobile integration that reduce breakages and production risk.
• Established (or materially improved) documentation and operational standards that other engineers consistently use.

What you will do

• Own reliability outcomes across critical backend services and their integration with mobile clients (React Native).
• Lead technical problem-solving during incidents: coordinate response, diagnose root causes, communicate status, and drive to resolution.
• Build and evolve monitoring/observability (dashboards, alerts, tracing, logging) that enables fast detection and diagnosis.
• Drive post‑incident reviews (blameless) and ensure learnings become durable fixes (tech changes, runbooks, automation, process updates).
• Improve engineering safety and quality: guardrails, safer migrations, feature-flag practices, rollout strategies, and resilience patterns.
• Partner with product, design, QA, and engineering early to align delivery plans with operational risk and reliability needs.
• Strengthen documentation and onboarding: architecture notes, runbooks, service ownership docs, and “how we work” guides.
• Mentor engineers through pairing, reviews, incident shadowing, and pragmatic coaching on production ownership.

Requirements

Must-haves

• Significant experience building and operating production backend systems at scale, including debugging distributed systems and performance issues.
• Strong TypeScript/Node.js (or equivalent) backend experience; comfort working across services and APIs.
• Proven incident response leadership: on-call participation, triage, mitigation, and root-cause analysis (RCA) with follow-through.
• Solid observability skills: practical experience with logging/metrics/tracing and turning signals into actionable alerts and dashboards.
• Experience collaborating with mobile teams and understanding mobile↔backend integration concerns (e.g., API compatibility, releases, feature flags).
• Demonstrated Staff-level IC leadership: influence through design reviews, technical direction, documentation, and cross-team alignment.

Nice-to-haves

• React Native experience and/or strong understanding of mobile architecture patterns and release constraints.
• AWS (or similar cloud) experience and familiarity with infrastructure-as-code, CI/CD, and production tooling.
• Experience designing reliability programs (SLOs, error budgets, incident process) and running operational excellence improvements.
• Experience with PostgreSQL / Redis and performance tuning in high-traffic systems.
• Experience in a high-growth environment where prioritisation and pragmatic trade-offs are essential.

Benefits

Feeld is an independent, experimental and fully remote organisation reshaping the dialogue on dating and sexuality. The company was founded in 2014 and has evolved since to become the open, distributed structure it is now. We have a naturally agile and fluid culture. The whole team is fully remote, which means you work where and when helps you perform at your best. We regard autonomy highly and treat our organisation as a product – we iterate, improve and test things internally to see what works best for everyone.

Our culture

We believe in creating a safe work environment through humanity, fluidity, safety, transparency and progressiveness. When hiring, we look for culture add rather than culture fit. Because we are a fully remote team, it’s especially important that we create an environment where our colleagues feel included and connected as humans.

Diversity, equity, inclusion and belonging at Feeld

Feeld promotes open-mindedness, inclusion, diversity and kindness, both in the world and among our own workforce. We encourage and welcome applications from people with a history of marginalisation, whether because of race, gender expression or identity, sexual orientation, neurodivergence, national origin, disability (seen or unseen) or any confluence of intersectional identities. Our goal is a barrier-free application process and working environment. If you require further details or assistance or have any questions about this process, please let us know at hr@feeld.co.

Compensation and perks

We are conscious of how our work and decisions impact other humans and the environment. We design our product and organisation with consideration for the wellbeing of our Members and colleagues. Feeld’s way of working is designed to proactively prevent burnout and an “always on” culture. We believe in technology and working environments that enable people to live a meaningful, fulfilled life.

Therefore, we offer our staff:

• Flexible working hours
• Unlimited paid time off
• A fully remote working situation
• Home office budget
• Learning & development budget
• On demand therapy sessions and mental health support via Spill
• In-person meet ups

Our compensation system is one of the ways we work to uphold equity and inclusion at Feeld. Just as we strive to enable honest expression on our platform, we strive for openness of information within the organization. Internally, we keep decision-making transparent to keep each other accountable and make sure all voices are heard. That is why we offer a compensation system that is transparent, honest, and equitable. Additionally, we believe all humans deserve to earn a competitive wage, so we offer a Baseline Freedom Salary of £60,000 GBP per year for any role that indexes below £60,000 GBP per year.

Estimated compensation for this role: Total cash compensation for this role varies by geographic location. We estimate the market-competitive compensation range for this position to be between £100,000 - £130,000 GBP.

Our interview process

Your first conversation with Feeld will be a screening call with our recruiter, where you’ll be able to ask - and receive answers - regarding any general questions you have and to confirm the role is a fit for what you’re seeking. Your second conversation will connect you directly with the hiring manager for the role you’re applying to. Here, you’ll have a chance to ask more questions about the work you’ll be doing. This conversation will also focus on your past work experiences.

The next step for most of our roles is a candidate challenge. This is an evaluation of the skills relevant to be successful in the role and generally takes about an hour to complete. Your third conversation allows you the opportunity to meet the team members you might be working with on a daily basis. Here, you’ll be able to ask questions about team processes, workflow, and the employee experience at Feeld.

We generally make an offer within 2 weeks of our final call, and offer a flexible start date that can begin as early as the next Monday after you sign our offer documentation. Of note: all of our interviews are conducted remotely, and our interviewers will work with you to find an agreeable interview time based on mutual availability.

We understand we're asking you to invest your time and best efforts in our process, and are appreciative of getting the chance to better know who you are as a person and candidate. In return, we’re committed to offering transparent communication and prompt feedback as you navigate this application with us.

To find out more about Feeld, download our app (available on iOS and Android).