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- Tasks: Lead e-commerce performance and customer lifecycle for a trailblazing wellness brand.
- Company: Feel, a direct-to-consumer wellness brand redefining women's health.
- Benefits: Competitive salary, product discounts, and career growth opportunities in Dubai.
- Other info: Dynamic role with cross-functional collaboration and a modern office in Dubai Downtown.
- Why this job: Join a mission-driven team and make a real impact in the wellness industry.
- Qualifications: Experience in e-commerce trading and CRM, ideally in D2C or beauty sectors.
The predicted salary is between 36000 - 60000 £ per year.
E-commerce Trading and CRM Manager in Dubai Downtown (relocation after probation). Feel is a trailblazing direct-to-consumer wellness brand on a mission to redefine how women care for their health. Born in the UK and trusted by hundreds of thousands, we create science-backed supplements and clean beauty innovations in wellness that help women feel strong. Fueled by customer obsession and a relentless drive for innovation, we’re building a powerhouse team to lead this next chapter of global growth.
As an E-commerce Trading and CRM Manager, you will take full ownership of Feel’s online commercial performance and customer lifecycle. This role involves improving conversion, launching products and features, promotions, and delivering high-performing email campaigns through Klaviyo. You will lead the full E-commerce trading strategy, including:
- Forecasting, promotions, product launches, CRO, on-site campaigns, and weekly trading reviews.
- Building and optimising automated flows, crafting high-converting campaigns.
Working closely with our teams in London and Dubai, as well as creative, developers, operations, and growth partners, you will ensure that both the website and CRM channels reflect our brand identity and deliver a seamless, high-converting customer experience. This is an extremely hands-on, commercial, and data-driven role for someone who loves owning numbers, improving funnels, and creating customer journeys that perform.
You have strong experience in E-commerce trading and CRM, ideally within D2C, beauty, deliverability, and A/B testing:
- You love numbers, data, and performance reporting.
- You are creative in your approach to features, functions, content, and customer journeys.
- You enjoy cross-functional collaboration with growth, creative, operations, and founders.
E-commerce Trading responsibilities include:
- Owning daily, weekly, and monthly ecommerce performance across all digital sales channels (website, Amazon, etc).
- Managing the full trading calendar, including promotions, feature launches, product launches, and seasonal campaigns.
- Overseeing product visibility, collections, navigation, homepage, landing pages, and banners.
- Analysing trading performance including traffic, conversion, margins, sell-through, and stock.
- Forecasting demand and working closely with operations on stock planning and replenishment.
- Collaborating with growth marketing on acquisition goals and campaign landing pages.
- Ensuring onsite content is brand-aligned and supports product storytelling.
- Running A/B tests to improve conversion, UX, and onsite experience.
- Monitoring competitors across pricing, category, promotions, and merchandising.
- Producing weekly and monthly trading reports with insights and actions.
- Collecting data and key insights from various departments and CX to brief-in features.
CRM responsibilities include:
- Ownership and execution of the full CRM and email marketing channel.
- Planning and executing weekly email campaigns with clear commercial goals.
- Working with creative teams to brief and deliver high-performing email content.
- Aligning CRM campaigns with product launches, promotions, and trading priorities.
- Analysing customer data, including cohorts, retention, purchase behaviour, and LTV.
- Reporting weekly on CRM revenue, flow performance, and campaign results.
Proven experience in E-commerce trading and CRM, ideally using Klaviyo:
- Strong analytical ability with skills in pulling data, spotting patterns, and making clear recommendations.
- Excellent understanding of Shopify, ecommerce merchandising, CRO, and analytics tools.
- Solid knowledge of email strategy, flows, segmentation, and lifecycle marketing.
- Creative eye for product presentation, UX, and email design.
- Proactive problem solver who enjoys improving daily performance and finding opportunities.
- Passionate about health, beauty, wellness, and female-focused products.
Competitive salary + career growth opportunities. Product discounts for you and your family. Modern office in Dubai Downtown.
Ecommerce Manager (Relocation to Dubai) in London employer: Feel
Contact Detail:
Feel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Manager (Relocation to Dubai) in London
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce and wellness industries on LinkedIn. Join relevant groups and engage in discussions. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your e-commerce projects, campaigns, and results. This is your chance to demonstrate your expertise and creativity beyond just a CV.
✨Tip Number 3
Prepare for interviews by researching the company inside out. Understand their products, values, and recent news. Tailor your answers to show how you can contribute to their mission of redefining wellness for women.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Feel.
We think you need these skills to ace Ecommerce Manager (Relocation to Dubai) in London
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for wellness and innovation shine through in your application. We want to see how your passion aligns with our mission at Feel, so don’t hold back!
Be Data-Driven: Since this role is all about numbers and performance, make sure to highlight your analytical skills. Share specific examples of how you've used data to drive e-commerce success in the past.
Tailor Your Application: Customise your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Dubai!
How to prepare for a job interview at Feel
✨Know Your Numbers
As an E-commerce Manager, you'll need to demonstrate your love for data. Brush up on key metrics like conversion rates, customer lifetime value, and A/B testing results. Be ready to discuss how you've used data to drive decisions in previous roles.
✨Showcase Your Creativity
This role requires a creative approach to e-commerce and CRM. Prepare examples of successful campaigns you've led or innovative features you've implemented. Think about how you can align these with Feel's mission of wellness and empowerment.
✨Understand the Brand
Familiarise yourself with Feel’s products and brand identity. Be prepared to discuss how you would ensure that the website and CRM channels reflect this identity while delivering a seamless customer experience. Show your passion for health and beauty!
✨Collaboration is Key
You'll be working closely with various teams, so highlight your experience in cross-functional collaboration. Share specific examples of how you've successfully partnered with marketing, creative, and operations teams to achieve common goals.