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For Companies At a Glance
- Tasks: Drive client satisfaction and revenue growth while managing strategic accounts.
- Company: Leading customer feedback platform in Greater London with a focus on innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional development.
- Why this job: Make a real impact by enhancing client relationships and driving product engagement.
- Qualifications: 4+ years in customer success, strong communication, and account management skills.
- Other info: Join a dynamic team with a focus on collaboration and client success.
The predicted salary is between 36000 - 60000 £ per year.
A leading customer feedback platform in Greater London is seeking a Customer Success Manager to oversee client retention and revenue growth. The ideal candidate will have over 4 years of customer success experience, strong communication skills, and a proven track record in account management.
Responsibilities include:
- Driving product engagement
- Ensuring client satisfaction
- Collaborating on upselling strategies
- Managing strategic accounts
- Working closely with the sales team to align services with client needs
Strategic Customer Success Manager – Enterprise Accounts employer: Feefo
Contact Detail:
Feefo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Customer Success Manager – Enterprise Accounts
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal referral can make all the difference when it comes to landing that interview.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, values, and recent news. This will not only impress your interviewers but also help you tailor your answers to show how you can drive product engagement and client satisfaction.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on showcasing your customer success experience and how you've driven revenue growth in past roles.
✨Tip Number 4
Don't forget to apply through our website! We have loads of exciting opportunities that align with your skills. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Strategic Customer Success Manager – Enterprise Accounts
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer success experience and any relevant achievements. We want to see how you've driven client retention and revenue growth in your previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your strong communication skills and explain why you're the perfect fit for managing strategic accounts with us.
Showcase Your Track Record: When detailing your experience, focus on specific examples where you've successfully engaged clients and collaborated on upselling strategies. Numbers and results speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Feefo
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like Net Promoter Score (NPS) and Customer Lifetime Value (CLV). Being able to discuss how you've used these metrics in your previous roles will show that you understand the importance of client retention and revenue growth.
✨Showcase Your Communication Skills
Prepare examples that highlight your strong communication skills. Think about times when you successfully resolved client issues or collaborated with sales teams. Practising these scenarios will help you articulate your experience clearly during the interview.
✨Understand the Company’s Product
Research the customer feedback platform thoroughly. Familiarise yourself with their products and services, and think about how you can drive product engagement for their clients. This knowledge will allow you to tailor your responses and demonstrate your genuine interest in the role.
✨Prepare for Upselling Strategies
Since upselling is a key part of the role, come prepared with strategies you've used in the past. Think about how you identified opportunities for upselling and how you communicated those to clients. This will show that you’re proactive and have a strategic mindset.
